Appalling service! My dog was "accidentally" stabbed in the stomach with shears and his nails were ground down to the quick to the point of bleeding. Although I initially expressed that my dog was traumatized by a former groomer, this facility further traumatized my dog. On the first visit, I gave directions not to trim my dog's nails; they were trimmed with no regard for my written directions. My dog was stabbed in the stomach by shears on a subsequent visit; no apology and no veterinarian was contacted. The last straw was when six of my dogs nails were drilled down to the quick to the point of bleeding. Once again, no apology was ever given! When I picked my dog up on the last visit, the owner mentioned that my dog was so nervous. If a dog is stabbed and his nails drilled down to the quick, what else would a reasonable person expect. Absolutely no accountability in response to my final complaint. My dog was blamed! I do not recommend this facility!