Good: I really like the personal attention we get from this company. They come right on schedule and if there's any change, they're great about keeping informed on what's going on. The one time I had to call them back due to ants in my house, they came right out and alleviated my worries. I think it was even on a Sunday when I called.. Bad: There's really nothing i don't like.. Improvements: I can't think of any improvements needed.. Other: Our regular guy is Graham, he's always nice to chat with as he's working..