Definitely 5-star service! Conrad really IS the best!!! I just refinanced with Conrad and Canyon River Mortgage and I am the happiest woman ever! He did the original financing on my house too. He makes finding and securing a mortgage as easy as possible. He's great at explaining every step, clearly and carefully. He takes care of all the ins and outs of the paperwork, appraisals, credit reports, etc. Conrad is reliable, honest, good humored and easy to work with. He actually makes it simple to buy or refinance a home. A really great guy and a really great mortgage broker. I highly, highly recommend him and Canyon River Mortgage!!!