I ran out there when I saw a nice TV stand that looked like it was the size and color we wanted. The half off sale price didn’t mean much, with furniture mark up if you wait everything is eventually half off…
Anyways, the stand was what we wanted, it was a pick up only deal and you have to run to their warehouse 10 minutes away. I get there, the wait is short and they tell me to drive around to pick the thing up. Two guys throw it in the back of my SUV, it’s still in the box. I don’t want to take it out of the nice packing, but I did ask what happens if it is screwed up. They said give them a call, it won’t be a problem, and that they sold a bunch of these without any issues. I take the thing home and as I’m bring it in a hear something rattling around. When I opened it I realized that there was a cabinet door that came loose and rattled around, scratching up the the unit. The reason the door was loose was obvious, there was a flaw in it an someone did a miserable job of trying to refinish the blemished area. When they finished I guess they didn’t put it on right.
It’s late Sunday night, but I was still able to get one call in. I got bounced around, asked for the order number, and then disconnected. I could not get back to anyone after that, they were closed.
The receipt stated in very larger letters, sold AS IS, No Warrantee, No Exchange. This is all right next to my signature stating I picked the thing up. I figured I was screwed. I went back the next day, with the bad cabinet door and a few other face pieces that were screwed up. I know what receipt said, I was planning on fighting for the chance to at least get the better pieces off of their display model, and I figured I had a fight ahead of me.
To my complete surprise, they said no problem, and sent a truck out the next day with a new piece. Considering that this was a low priced item that was only available as pickup-only, I was really shocked.
It’s easy to get worked up and write a review when things don’t go well, but I wanted to make
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