Today I had to make a phone call of a sort I've never had to make to ANY Honda dealership before. My car had a regrettable encounter with a mile marker post on its way into a snow bank in Michigan to ring in the New Year, and my front bumper came unclipped on one side. Apparently this is an easy thing to deal with, but I didn't know that. I took the car in for standard maintenance--tires rotated, new wiper inserts, oil change--and without telling me, or coming out and gravely saying there was something they'd need to charge me for, they just bloody fixed the damn thing.
I didn't even realize this until well into the next day, when I was showing a friend my car's new battle scar and realized that the worst of it was better. This morning, I called the service manager and asked him to tell the tech who did it that he's my hero.
I'm not saying that this is typical of this place, or that you can expect it if you go there--but that this could happen even as an isolated incident spoke really well of the place to me, and though I travel all over this area for work, I will make an effort to keep bringing my car back to this dealership on account of their simply having done a decent thing.
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