Good: No, NOT good. Apparently, this forum doesn't provide for Less Than Stellar or Poor Ratings. I do appreciate the fact that the alarm sound is loud because, in the event of a break-in, it might've discouraged burglars, etc.. Bad: The alarm was faulty from the beginning. Of all the times that the alarm sounded, it was never the result of an intrusion. A faulty zone would 'trip' after the alarm was set. Due to this continuing malfunction (yes, we had service calls to try to fix,) we rarely ever set our alarm.. Improvements: When it is the result of faulty equipment, the alarm company (and not the residents) should be fined by the police for multiple calls. If one is under contract, then the company should stand behind its equipment - which Ackerman doesn't do without costly service calls. If they can determine user-error, okay, charge me - but otherwise, it should be at their expense.. Other: Speaking of contracts, the original owner of the house signed a contract in the year 2000. Apparently, this contract is self-renewing without notice. In my case, the owner is long gone and AS never took it out of her name. I am a renter. Consequently, when I called to terminate service, they told me that there were 7 months and 2 days left in the contract (that someone else who is now absent signed.) As a result, I have had 10 years of faulty (or no) service, and they want to penalize me. Con artists.
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