I will never, ever return to this place again. The service was atrocious. The acted like we were not "good enough" to have our photos taken there.
We had 3 generations and several children under 5 and babies. We didn't want individual photos but just one of each family and one of the entire extended family. So we ended the photoshoot after about 40 minutes.
We did not want to take any more photos--how complicated is that? But they just could not accept it.
After we waited around 15 minutes to actually view the photos, the photographer brought the manager (I presume he was the manager because he did not bother to introduce himself) to lecture us about how they are a "full service studio" and we had not finished our photo shoot and that's not what they do there yadda yadda yadda. "Full service"! ha! service means doing what we want since we are paying for it.
At this point more than 75% of the family members were waiting at a local restaurant having left the photo studio and the manager tried to tell us that we had to get them to come back and finish the photo shoot. I wonder if perhaps the corporate office is like holding the manager's first born hostage if he doesn't take 1000 poses with everyone. I am not sure, it was crazy.
Finally after several members of my family who were remaining interrupted him to tell him we would not be talking any more photos he relented.
We actually debated leaving right then and not buying any photos, but it is so hard to get everyone (18 people) together at one time that we ended up buying some anyway.
I will never ever return to this business ever again, and this is the first time I have ever written an online review because it was just so horrible that I hope someone sees this and and saves themselves the trouble.
DO NOT WASTE YOUR TIME at Portrait Innovations, they don't want your business unless you are willing to spend $300. If you have $300 you can probably book a professional for less hectic experience
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