I have used Bigger Road for 10 + years, specifically, Dr. Sounders. I never seem to be able to get an appointment with Dr. Sounders anymore. Recently my dog had to have some skin tumors and a dental with several extractions done by Dr. Baylock. Not only did it cost $1100 but when I went back for the suture removal they did not even check his mouth. I asked the vet tec when she took the dog back to have the vet check his mouth. I was told rather abruptly to just stay in the waiting area. When she brought him back she said nothing about the mouth. I was told Dr. Baylock was in surgery so she just had Dr. Crocker look at him. I asked if his mouth had been checked, she said No. Is he eating OK? When I said yes, she said, everything is probably OK then. By that time I admit I was so mad I just left.
Before I had Dr. Baylock do the work, I sought a second opinion and received an estimate for care that was more than half Bigger's Roads fee but chose Bigger Road.
I've always been willing to pay for Bigger Road's services because I had confidence that I was getting the best care possible for my animals. This last experience has greatly eroded my confidence.