I gave this salon a few chances...and I won't be going back again. They rely too heavily on their reputation for being a trendy, good salon. It's simply not. Perhaps the worst considering there's a 50/50 chance you'll have a great result and they have horrible business practices.
I understand everyone makes mistakes. That said, when mistakes happen, I expect them corrected. Not only to make the client happy, but so I'm not walking around with horrible hair...telling people which salon to avoid.
I'm a brunette with once subtle, thin, blended highlights -- the result was a nice light brown. Yesterday, I went in to have them touched up and my greys dyed a light brown. What I'm staring at now are dark brown roots over an inch long, with bright light yellow streaks. Wow. I look like I need a dye job basically -- $150 later (with tip)
When I told them yesterday that it looks horrible, they said they can't fix it until monday or tuesday. When I pushed to get it fixed that same day or Saturday I was told they don't fix mistakes on Saturdays because they fix it for free and are too busy.
I am appalled.
This was their second chance. The first time they left my color on so long, I had dull almost black hair (over saturated). And then they talked me out of lightening it...said I should use conditioner instead??? And expected me to purchase their conditioner.
I shouldn't have given them a second chance.
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