The reason most people are having a hard time with Bob is because he does not pay his subcontractors. Bob contacted my cousin to install a project in Arlington, long story short, Bob never paid him. He makes crazy excuses about being sick and never returns calls. His guys at his store will totally ignore you. After observing his business practices, I have learned that he pretty much looks for new installers on every project so he can screw the subcontractor and keep the money. This means quality is never consistent and you never know who will really install in your home. You are may also be liable to the subcontractor if he decides to place a lien for never receiving payment from Bob. We have heard horror stories from other people in the Arlington area, PLEASE STAY AWAY.
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