I have had State Farm since I first started driving 24 years ago and for the last 14 yrs have had John Ratzlaff. I love the fact that the office is small, yet the staff has been there a long time and very friendly. It is very personalized services. My rates are great and when my daughter first started to drive (ugh) he had her watch a video and then met with her to talk about safe driving. He has also sponsored the Cross country team at West Salem, and supports the school financially.