2 friends received haircuts from this salon, and they looked great. However, when I made an appointment for myself, they had several open slots and could make a same day appointment. Unfortunately, I had a family emergency and had to cancel the appointment. The receptionist was extremely rude to me when I had to cancel and even hung up on me! In terms of skill, they did a great job with my friends, in terms of customer service, they score poorly on my card.