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Westlake Village Inn

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31943 Agoura Rd
Westlake Village, CA 91361

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(818) 889-0230
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Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Westlake Village Inn - Westlake Village, CA
Reviews
( 5 )
( 3 )
( 1 )
( 0 )
( 5 )

Best

such a cute sweet place. Pros: null Cons: null

Worst

Beautiful property, awful staff and manager Robert W is not helpful. My wife fell on slippery and wet sidewalks. She is sore and black and blue, luckily nothing broken. The front ...

Beatiful Resort, Tragically Flawed Customer Service 7/20/2013

Beautiful property, awful staff and manager Robert W is not helpful. My wife fell on slippery and wet sidewalks. She is sore and black and blue, luckily nothing broken. The front desk refused to place a sign warning others. My sister was staying in one of three rooms I reserved. They refused to let her check because she was sharing a room with my mother who had not yet arrived. While they argued about letting me check in for my mother, when she checked her luggage at desk when checking out, they wanted to deliver it to my room and did not understand that she was checking not checking in.. Their attitude is the guest is always wrong. Visit Mediteraneo but skip the Inn. Many of our guests reported difficulty with the front desk. One person checked out early, and they cleaned the room to re-rent it and would not credit if the room was filled. more

null 6/14/2012

such a cute sweet place. Pros: null Cons: null more

Plumbers 4/2/2010

Our goal at Westlake Village Plumbing Services is to make your plumbing problem get resolved in the quickest and smoothest way possible. \r We work hard to put you in contact with the best plumbers. Whether you are in need of a plumber now or in the future, we are here to provide you with the necessary tools to fix the problem. Our plumbers in Westlake Village, CA are full service plumbers and plumbing companies more

Beautiful! 3/24/2010

My husband and I planned to spend a couple of nights at this luxury establishment on our honeymoon.\r \r Unfortunately, a family emergency prevented us from going to the gorgeous hotel as planned, but the hotel's staff was so pleasant and helpful over the phone, we would eagerly make arrangements to stay here again!\r \r Would make a gorgeous place to get married! more

Beautiful Grounds 1/29/2009

My husband and I travel here for work and love staying here. The grounds are gorgeous, nice pool, very nicely kept up. Each morning they put out a very good cont'l breakfast -- very good coffee. We recommend this hotel to all our friends more

Treated very poorly by management and staff 1/23/2009

We have known about this hotel for quite some time and finally thought we would come down to see how it is for a romantic getaway weekend. Pros: Property is beautiful. Golf nearby. Location is excellent. Cons: The staff was very discourtious. And is willing to lie to guests. more

Treated very poorly by management and staff 1/23/2009

We have known about this hotel for quite some time and finally thought we would come down to see how it is for a romantic getaway weekend. Once we entered the lobby to check in, we were treated so poorly that the woman (with the accent) at the front desk made my fiancee cry out of frustration and sadness that this woman caused. The reason was that they insisted that we did not make a reservation and would not check records then finally DID and found the reservation. Once we arrived in the room, it was NOT the room we paid for but the lowest quality room. We reserved a suite. This angered me so much that I had to sort this out with management. The manager came out and apologized and offered gift certificates to the neighboring restaurant and more. we did not receive anything. Period. They outright lied to us. Remember we were paying a lot of money for our room. They did not care a single bit. They sent us to another room which had not been maintained and we called management and they came and did something, but was actually nothing. We ended up letting this all go, so we could enjoy our weekend. We do not recommend this hotel if you would like to ensure a customer-oriented environment. The next day, the tub still was clogged after a second attempt to get it unclogged through a new staff member as the one with the accent was not there at the time. SHE did indeed send us a bottle of wine and apologies for our troubles. Property is lovely and worth visiting, but not if you believe you deserve good service. Hopefully they will read this and change their ways IMMEDIATELY. Pros: Property is beautiful. Golf nearby. Location is excellent. Cons: The staff was very discourtious. And is willing to lie to guests. more

Westlake Village Inn 9/23/2008

Great place for a weekend get away! The grounds are beautifully kept and the rooms are spacious, immaculate and each room is uniquely decorated. Perfect site for a weddings. more

Beautiful hotel 6/18/2008

This hotel may be a little pricey (>$200) but it is worth every penny. The grounds are beautifully kept and the rooms are both spacious and immaculate. The location is convenient for golfers heading to the Westlake Golf Course. more

Great Wedding Host Hotel 6/17/2008

My husband and I got married at a vineyard/ranch that did not have a hotel. We decided to use the Westlake Village Inn as our host hotel because of its Napa Valley like charm. The rooms are excellent, the restaurant and the bar are great and generally speaking the service is good. I would have given them 5 stars, but I felt they could have been a bit more responsive to my phone calls as we did have a block of 38 rooms and I think that they could have given us some kind of comp on our room considering we brought them so much business. It really is a great hotel to host groups. They have fantastic grounds and the setting is beautiful. It is much different than the traditional Hyatt down the street. If you are getting married, I suggest getting the Deluxe Golfview Suite. The room is huge and if you get your hair and makeup done there, you can fit all of your bridesmaids (I had 10, plus a mother and 2 flower girls) in the room quite comfortably. Before you leave, just have housekeeping come in and turn over the room so that it is ready for your wedding night. Pros: Napa Valley Like Setting, Quaint Hotel more

Great Wedding Host Hotel 6/17/2008

My husband and I got married at a vineyard/ranch that did not have a hotel. We decided to use the Westlake Village Inn as our host hotel because of its Napa Valley like charm. The rooms are excellent, the restaurant and the bar are great and generally speaking the service is good. I would have given them 5 stars, but I felt they could have been a bit more responsive to my phone calls as we did have a block of 38 rooms and I think that they could have given us some kind of comp on our room considering we brought them so much business. It really is a great hotel to host groups. They have fantastic grounds and the setting is beautiful. It is much different than the traditional Hyatt down the street. Pros: Napa Valley Like Setting, Quaint Hotel more

Totally_Ripped_Off! 5/9/2008

The staff at this property is totally arrogant and treats you like you should be glad that they gave you the privilege of using their facility. If you have any problems or concerns their attitude is "too bad." My wife and I were going to renew our vows at their property and had signed a contract in on January 28th, 2008. Two weeks later, due to a personal challenge, we needed to cancel our arrangements. In spite of the fact that our ceremony was going to be on August 16th, (7 months later) they refused to refund our deposit. Every time I call, I get the run around, they do not call back, and are generally rude when you do actually get through. I would encourage anyone to find a different location to conduct your services as there are many places in LA to choose from. Pros: nice property Cons: Not responsive to customer needs. Had personal challenge that they totally ignored. more

Totally_Ripped_Off! 5/9/2008

The staff at this property is totally arrogant and treats you like you should be glad that they gave you the privilege of using their facility. If you have any problems or concerns their attitude is "too bad." My wife and I were going to renew our vows at their property and had signed a contract in on January 28th, 2008. Two weeks later, due to a personal challenge, we needed to cancel our arrangements. In spite of the fact that our ceremony was going to be on August 16th, (7 months later) they refused to refund our deposit. Every time I call, I get the run around, they do not call back, and are generally rude when you do actually get through. I would encourage anyone to find a different location to conduct your services as there are many places in LA to choose from. Pros: nice property Cons: Not responsive to customer needs. Had personal challenge that they totally ignored. more

Beautiful reception site 6/18/2005

Beautiful country like reception sites - perfect for weddings and engagement parties. My company held an event here a few years ago and rented the Banquet Room and the Lakeside Gazebo. Very pretty outdoor garden filled with greenery. The staff are great to work with and are helpful. It was a themed event so we had asked about decorating the banquet hall. Not only did they not charge us for the extra help we got loading and setting up the decor, they also pitched in and gave us some decorating ideas as well. Food is good, prices are reasonable. Best thing about this venue - the lack of traffic on the roads! more
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Westlake Village Inn Hotel, located in Westlake Village, CA.

Editorial
  • Spread over 17 beautifully landscaped acres with its own vineyard out front, this inn is an ideal and more affordable alternative to the area's impersonal chain hotels. The grounds are peppered...

  • 6/16/2010 Provided by Citysearch
Additional information
  • Hours: Daily 24 Hours
  • Payments: Visa, Master Card
  • Neighborhoods: Westlake Village
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