I'm generally dissatisfied with the treatment that both my child and I have received at this practice. I realize it's a large practice with many physicians, but the communication among these doctors is poor. Information I shared with one doctor was never communicated to another, and while one doctor prescribed a certain medication to my child, another one told me to avoid that medication. This fact that my child received a prescription was never recorded in her chart. Furthermore, when I went to fill a script, the pharmacist told me that he wasn't comfortable filling it; he said the dosage was way too high, and he wanted to confirm with the doctor. Turned out, the doctor prescribed a dosage that was TEN TIMES what my child required. \r
The front desk staff is incredibly rude, especially the other woman (not Betsy) who makes appointments. She slammed the window shut in my face to take a phone call after I had begun speaking with her about an appointment. Then, she left me standing there while she went to lunch. When you sign in upon arrival, the staff won't even acknowledge you.\r
My biggest complaint is concerning the lactation consultant (Ann Conlon-Smith) that the practice uses. Granted, she is not actually a physician at the practice, but I firmly believe that she is a reflection of the practice itself. Her ""tough love"" approach is NOT what a new mother needs when trying to figure out breastfeeding. When I broke down in tears in her office, she literally told me to ""suck it up,"" as that's what all new mothers go through. Then she accused me of going about breastfeeding ""all wrong,"" and said that if my ""milk dried up"" it would be my own fault. Then she actually had the audacity to tell me that she's actually had clients who've lost their babies due to malnutrition. Whether or not that's true, it's extremely inappropriate to say something like that to a new mother who's having trouble keeping her baby's weight up. Ann also has a tendency to nickle and dime her clients. She takes advantage of the fact that many new mothers are unsure of what they're doing, and she'll try to push every newfangled breastfeeding product upon them. My experience with Ann, coupled with the disrespect I've received from the staff and a few of the physicians, is enough for me. I've begun searching for a new practice -- one that doesn't treat my baby like patient #1234, but rather like the child that she is.
Pros: Dr. Lopez, Betsy at the front desk
Cons: The lactation consultant, the remaining front desk staff