We Fix Ugly Pools

we have a rental house that has been vacant for quite some time we finally got some renters and we were in dyer need of getting our pool cleaned up. We called the ugly pool guys from we fix ugly pools because our pool was definately ugly and boy did they do a great job! It looks great thanks guys! the pool is sparkling clean and all equipment is running good. more

Our decking around our pool was chipping and cracking and we had an ugly pool guy come out from we fix ugly pools to give us an estimate. It was very reasonable and we decided to do the job. We are so happy we did because our new decking is beautiful and it makes our pool look great too! more

We called we fix ugly pools because we needed to remodel our pool. They redid our decking and fixed our water line tiles and we love the way it turned out. Thank you! more

We were in desperate need of a pool remodel. We had our pool resurfaced from a plaster to pebble tech and it looks great! We fix ugly pools is definately the best and we will tell everyone we know. more

WOW! we can't believe how smooth our new pool build went. The Ugly pool guys were very professional and they got the job done in a timely manner. We are very saitisified with our wonderful new pool. Thank you we fix ugly pools=) more

Thanks to we fix ugly pools are pool is up and runnung again. With our new pool filter and pump our pool looks brand new again and it will stay that way now that the ugly pool guys will be doing our weekly pool service too. more

The ugly pool; guys are awesome. They remodeled my whole pool and installed new swimmimg pool equipment. They will also be starting my pool service next month! Thank you "We Fix Ugly Pools" more

I would highly recommend the ""We Fix Ugly Pools"" people. They serviced my pool equipment and now it is running the way it should. They were very professional, on time and they got the job done. more

I had an appointment scheduled for between 12:00 - 4:00 to have my filter inspected for a warranty issue. I specifically told the company that I would like to be present during the service and that it was not OK to do so without me. I showed up at my house at 12:00 and the side gate to my house was wide open a bill was left on the front door. The technician had arrived 1-hour early, entered my property without my permission, performed the service without my presence and rejected the warranty claim.\r \r When I called WFUP to share my concerns, they were only concerned with collecting the $60 fee. The people handling the phone call dismissed my concerns and refused to accept accountability for any wrongdoing. I have never experienced a lack of customer service that I experienced on my haf-hour phone call with WFUP. I took a half-day off work to be present at my house for the technician and they could care less. According to them, that's just how they do business. Why give someone a window of time if you do not stick to it? Why ask someone if it's OK to do the work without them present if your just going to do it anyway?\r \r I would never recommend We Fix Ugly Pools to anyone. Pros: They have a great company name Cons: Poor customer service more

Thanks Ugly Pool Guys! We really enjoyed our first dips in the water this weekend and could not believe that you finished our pool 6 weeks early! My kids love you and that makes me and the husband pretty happy too! (BTW: you don't happen to have a plan to fix ugly husbands do you?)If you ever need a positive referral, do not hesitate to send them our way! We will throw some grub on the barbie and let them really get to know what you guys do!In my book, We Fix Ugly Pools is tops!-The McClain Family more

We had the company come out and give us a quote. They seemed to have quality construction products, but their prices were just too high for us to use. However, they were so professional and knowledgeable, i felt bad not using them. I hope someone will give them an opportunity for a bid. more

We had our filter explode Christmas Eve morning. I found the Ugly Pool Guys on Google search and they had someone out to me within a couple hours. I didn't expect them to be able to make the repari, but they did and got me running back up! Our family was visiting from Mississippi and really were looking forward to using the pool. Needless to say, we were able to keep our pool heated and use the pool during the weekend. Considerate and understanding people who know what they were doing and didn't take advatage of me, even though they proabably had me over a barrell at that point. I will recommend them to anyone! Pros: Everything! Cons: Nothing to speak of! more

I owne my own plumbing business and called We Fix Ugly Pools to deal with the resurface of my swimming pool. As a contractor, I have pretty high expectations. The salesperson was friendly, and on time (i expect my people to be that way as well). He discuss different options with me and gave me a pretty good understanding of differences of materials and things like that. My pool is more than 20 years old and looks like it just was put in yesterday. I did new decking, tile, pebble smooth intetior, new equipment and added a waterfall. Total was about $22,500.00 but my whole family says that it is worth every penny. Good company, clean jobsite, great commuinication. We are happy and recommend We Fix Ugly Pools. Pros: Great products, installation, job site cleanliness and customer service. Cons: Not the cheapest in town. But this is really not a con, we paid for what we got! more

Good service from start to finish!\r I read the reviews, checked out the BBB and the ROC and this company is not "perfect". But then again, neither am I! Found out just how many projects and people they deal with every year, read the reviews (positive and negative) and still decided to give them a call. Glad I did! Diagnosed, repaired, and back on my way within 24 hours. Had them repair a waterfall, same quality, same service. I will be doing my remodel with them next year and appreciate the kind of company that they are. Learn more about them, and then make a decision for yourself! more

We FIx Ugly Pools made building our pool a fun experience. Well priced and had a good time during construction. Thanks! The pool is great and our kids love it. \r Pros: Very timely, excellent people and the quality is super. Cons: Wish they would have upsold us a little harder on more decking! more

From the time we received our estimate for the remodeling our pool, to the time that the job was completed, We FIx Ugly Pools has been nothing short of exceptional! The crews were professionals, courteous and obviously concientious about their work. The job was done in a timely manner, the job site was always left clean, and the cost was realistic (be forewarned DO NOT CALL IF YOU EXPECT THEM TO BE ""cheap""!) There were no surprises, they did what they said they would do, and we actually enjoyed the construction process. At all times we were treated like we were their only customer (even though there is no way that is possible). We love our pool. We highly recommend We Fix Ugly Pools. Pros: Good Communication Throughout, Awesome Finished Product Cons: Not Enough Money To Do My Bar-B-Que At The Time...Maybe Next Year! more

Great job. We got prices from four other companies and WFUP won by bid price and by answering general questions. The seemed to know their stuff. They said it would take about 5 weeks and thats what it took. Communication was fairly good with calls to announce visits, etc. They sent a nice letter detailing the startup process step by step. One thing that lacked was that we found out we needed to do all the elctrical or they would estimate and bill us separate if their people did it. We lost almost a week of people coming out, looking at it and saying it needed electrical work and leaving. We finally called and found out we needed to handle that part even though they installed a new pump, filter, disconnected our old, etc. But that was about the only hiccup in the process. All else went exactly as planned. They sent cleanup crews out to clean up all their debris and kept it reasonably clean. Each crew seemed to know what they were doing although most seemed to be contracted in. We spent a total of about $25,000 on the remodel including new filter, pump, rock waterfall/slide, resurface and salt water. We are pleased with the results and think we got our moneys worth. After reading reviews here (all positive) and contrasting that with other vendors (read Shasta pools for a good laugh) it appears we made the right decision to go with WFUP. Pros: Knowledgeable people, on-time work Cons: Ask about electrical work to clarify who and when to do it more

They did a great job with my pool, after the job was complete, they continued to call me to check on their work. Very good communication. Great Follow Up! From the Sales Guy to the workers, very professional, prompt and detailed oriented. \r \r Highly recommend them to anyone who is looking to have work done on their pool!\r \r Dave R. Pros: Great Customer Service-very knowledgable more

I have a home warranty policy and have had nothing but problems with the service on my pool equipment. We Fix Ugly Pools was sent out to repair something that Aaron pools had just fixed two days earlier. All I can say is that is was nice to have a company out that knew what they were doing! The technician, Gerard (or Jared?) was very friendly and took the time to explain everything to me. He pointed out several things that should have been addressed. The home warranty company covered most of the problems but I had Gerard fix the rest of the stuff he pointed out. What a difference! My equipment has never worked as well as it does now. I found out that Ugly Pools does more than just the repairs so we had a BBQ and some accessory items done. The BBQ looks great and the rest of people that came out were very pleasant. From my first meeting, this company has been great. I met the owner a few times when he was out looking things over and could not give his staff enough praise. The guy is real and down to earth, although I am sure extremely busy. I also found that if I emailed him late at night, I would usually get a response very quickly. Altogether, I give this company stars and cannot tell you how satisfied I am with the service and the people. Thank you to all the staff of Ugly Pools! Keep up the good work! Pros: Pleasant and knowledgable people, detail oriented, easy to work with. Cons: Not the cheapest guys in town, but I guess you get what you pay for! (not really a con, the price was very reasonable!) more

WOW! Lots of other pool compaines came out, this was the only one that actually followed up. I heard from them at least 3x a week when they were remodeling my swimming pool. Pros: On Time. Communication was Great. Cons: Pool crew didn't work on Sundays more