Wallace, Tracey C, Md - Northside Urgent Care & Family

The nurses and doctors are very professional and personable however I cannot say the same about the front office staff. They could stand to be nicer especially when they know people are coming in due to an illness or injury. Perhaps they should pursue another career. more

UnProfessional Staff. Dr. Wallace directs his staff to function in a very unprofessional manner. I do not recommend Dr. Wallace. more

I have gone to Northside Urgent Care when I need a doctor or the past 16 years. East with no appointments necessary and they are there 12 hours a day. I would go nowhere else when I need to see a doctor more

I was about to go to the ER because the urgent care centers that I knew about were all closed (7:30 PM on Saturday). A quick online search revealed an 8 PM closing time for Northside. I went and thought I'd have to wait since they were probably backed up with a full log of patients, but I was the only one, and was in and out with an expert diagnosis in less than one hour. I told my wife that I had never had such a fast experience at any doctor's office. The front office staff wasn't super friendly but you know what? I could care less. I don't know anywhere I can get in and out a physician's office in an hour (andas a new patient!). PLUS, even though my insurance co-pay for urgent care is $50, they charged me the office visit rate of $40. I saved $110 and probably 7 hours by going here instead of the ER. Knowing their physicians have been heavily involved in emergency medicine at Northside is also a plus in terms of confidence. Ffast, accurate, great location/parking, clean and competent. I'm going here from now on. Maybe even switching my PCP! Pros: Good office hours, FAST service Cons: Front office staff could be nicer more

I came in for an injury to my leg. The front office staff was curt, unfriendly and completely uncompassionate. \r \r The P.A. and nurse were great. Pros: Convenient Cons: Rude and unfriendly office staff more

Came in for a cold and sore throat on a Saturday. Pretty quick service in and out in an 1 hr. including X-ray and scripts. Staff was friendly and courteous. Pros: Good parking more