Walcott Sales & Svc Inc

We bought a Bosch washing machine three weeks ago. The salesman (Joe) at the Arlington showrrom promised us he had the machine in stock "at our warehouse" and arranged for it to be delivered to our home five days later. He charged our credit card immediately, but when the day came, no washer showed up. We called the company but everyone seemed to be "tied up." The next day Bruce from the company called and said he didn't know what Joe was talking about, that they didn't stock that washer and it hadn't "come in." I asked about their warehouse, but Bruce said the warehouse is in Hartford, CT and in any case they did not stock that washer. Over the next two weeks I left many unanswered messages with Joe and Bruce, and when I was able to speak to anyone I got later and later dates for the supposed delivery, no apologies, each person I spoke to blaming someone else at the company for the problem. Finally I had to get the attorney general's consumer affairs division involved, and then Walcott finally delivered the washer, three weeks later than they said they would. I found this company to be dishonest and irresponsible, and I will definitely never ever deal with them again. more

We thought we had purchased a stovetop and hood in July that would be installed in about three weeks time. That was the promise. When we started calling in September, we would be promised callbacks that never happened. Finally, we were told in late September that our stovetop and hood were in. We scheduled delivery and installation for today. The installer was supposed to call the night before to confirm, and he was supposed to come at 8:00. The night before, no call. 8:00 the next day, no installer. Around 10:00, we left voicemail for him, but our call was not returned. Two calls to Walcott were answered with "we'll call you back", but they never did. At last, around noon, we did get an actual call from Walcott. They told us that the installer had picked up our stovetop and hood at the store, and would be right over. But he still didn't come. Finally a bit after 1:00pm, we got our second call of the day, this time from the owner. He called to say that, well, actually...there is no stovetop. Our stovetop really did arrive at some point, but had accidentally been installed in someone else's house. But don't worry, we can still have the *hood* installed... And the repairer is "on his way" with it right now. We cancelled the order and will never deal with this company again. As bad as the story was, it was the attitude of the company that shocks me the most. No one ever apologized or expressed the slightest concern. Not the salespeople, not the owner. Not once. At all times, we got the clear impression that they didn't care whether they had our business or not. more