The owner, Matt, runs a shady business and has no trust in his employees. Here's my story:\r
We came to Vogue as we have seen it before, and they had a lot on display that we liked. Made the purchase (over $1000 of lighting), price was OK. We selected some items that they had in stock and some that was not in stock and they had to order. They were going to deliver the stuff that was not in stock. That's where the good story ends.\r
The delivery guy was not available (some lame excuse, most likely), so in order to not delay the construction workers, we had to drive to pick up the items ourselves - even though this was inconvenient at the time.\r
While installing the lights, two of the fixtures did not fit (we didn't even unpack the mounting hardware, realize this once the box was opened). Attempting to bring back the items for a refund was unsuccessful as the owner started yelling that there are parts missing. Upon examination of all parts, they were clearly all there and unopened, so he started saying that we are missing packaging material, supposedly a piece of cardboard inside the box (that was not there). Needless to say reputable stores wouldn't do anything remotely similar to a customer.\r
Additionally, even if all the materials were in place, they started pointing to a sign they have behind their sales counter (which we did not see) that anything not in stock has a 25% (!!!) restocking fee. We were making the purchase at a table in the other room and specifically asked if we can return something we didn't like, and were told ""absolutely, just bring it back"". No mention of a restocking fee!\r
I came back another day (this time without my Mother-in-law as she couldn't handle the stress anymore) to attempt this again. Matt was not there but the other employees said that they can't process returns, only the owner can. Can you believe this?? I left the two (out of more than a dozen) lamps on their counter and was told that Matt will call me back. He did. Obviously there was no resolution there. He's not a customer-oriented businessman. When I mentioned that I will have to get the credit card issuer involved, his response was: ""I will fight it, I will win, and you will get nothing.""\r
If you shop here after reading this review, well, not even sure what to say to you.\r
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