I have been a client of Visible Changes for 8 years and have always been extremely happy with my experiences until after a recent move, I decided to try out Visible Changes in The Woodlands Mall. I have NEVER felt so taken advantage of, embarrassed, and completely at a loss for words regarding their horrible service, aggressive sales tactics, awful management, and lack of professionalism. At first, they checked me in as the wrong client - resulting in them washing my hair which is a no-no since I was getting highlights. My colorist did a fantastic job with my color even though she was extremely pushy with trying to upsell products. My biggest issue with the colorist is that she did an extra color treatment on my hair WITHOUT informing me that there was an additional charge of $20 for it - she led me to believe that it was in conjunction with the highlight treatment. She didn't even dry my hair!! I ended up walking up to the counter with wet hair and was met with a rude voice exclaiming that my bill was $146! No way, no how, NO!! I did NOT get $146 worth of highlights! Like I said, the colorist put a $20 treatment in my hair which the manager did refund with as little professionalism as possible. I still don't understand why my bill was $126 when highlights were $70. And why in the world would they feel that I owe them $146 when they wouldn't even DRY MY HAIR?! I asked to speak with the manager, Bonnie, and I told her that I wanted a refund for the treatment I wasn't even aware of and all the unexplained extras. She was incredibly rude and never told me what the additional costs were BUT she did tell me that if she gave me a refund that I could NEVER come back to Visible Changes!! I informed Bonnie that I would be writing a letter to her corporate office so they are aware of how their staff forces products and treatments on people, expecting them to pay and how poorly management run the salon. I didn't gripe about the initial mix up, I didn't gripe about my wet hair, I didn't gripe about anything until I received the unexplained bill and was treated so horribly. It was extremely embarrassing and I will NEVER visit a Visible Changes again - I never received the refund I was entitled to and believe me, I made sure my family and friends are aware of their deceiving tricks to stick people with their overpriced garbage hair products and rude, unprofessional employees and management. It really is a shame that they do not care about their loyal clients... my husband, my mother, aunts, sister, and a few friends are clients as well and not only did they lose me but they lost them too. I've never been treated so cruelly in my life and I'm appauled at their lack of appreciation for a client of 8 years. Shame on Bonnie (manager) and shame on Shiloh (the colorist). What ever happened to integrity and business ethics? This place has absolutely none. Watch out people, they rip you off and add products to your ticket, they put treatments in your hair whenever they get the chance without informing you there is a charge, and they are incredibly rude to you if you call them on their sneaky tactics. Also, the front desk girls are atrocious. Attitudes galore!! DON'T GO HERE!! Visible Changes in The Woodlands does NOT care about their individual clients... you're just an easy target they think they can get away with forcing their products and extra services on!! They are not about quality, care, or ethics... only MONEY MONEY MONEY!
Pros: good color, same day appts.
Cons: tacky employees, aggressive sales tactics, poor mgmt!!!
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