Venture Custom Pools

This place really helped my dream come true with the pool and spa they built at my home. My children and family are enjoying the pool immensely. During the process, extreme efforts were made to ensure I was satisfied with the outcome and that the work was complete with quality kept in mind. more

I have had more than 1 pool built by this business and everything during the process went great! They were so good the first time it was easy to call in them again when I needed a pool built in my second home. Thank you Venture for a job well done. more

I never see them and my pool is always clean. That’s what I like about them. I mean that too. It is always spotless when I use it. That is not an exaggeration at all. Great work guys! more

First let me say that whatever I say about Venture Custom Pools of Plano, Texas, they will come back with a negative comment. I've read their rebuttal's on other customer complaints. *Hence, the lack of customer service* Venture Custom Pools built our pool in 2007. It was completed in December and is approximately 3 1/2 yrs old. Too bad it appears to be 10 or more years old. We have had multiple issues beginning with the building process until present. This past autumn tiles were falling off of the pool. We called Venture. They reluctantly sent someone out and they did readhere the tiles to the pool. They even fixed a couple of other things we had been unhappy with for some time. The tiles from the same area are falling off again. Again we called Venture. Unfortunately, our warranty covered the first 2 years and we were informed that it is like buying a new car... after a few years the warranty expires and things start falling off. So, you just have to get them fixed. Too bad we can not trade it in. No explanation as to why our neighbors pool (also built by Venture about 9 months before ours) has not had any issues. Why us, why our pool? The salesman said the supervisor would be there everyday overseeing every phase. He wasn't. He was rude. He had zero customer service skills. I blame a lot of our issues over time on him. Most of these companies bring in contractors to do the different phases of the job. His job was to make sure that they (whether they be contractors or employees) do their job correctly. He did not do his job. The folks at Venture love to blame some of our issues on ground shifting. Our neighbors (mentioned above) live directly next door to us. Wouldn't their ground shift when our ground shifts? To be honest, I am not so sure I even want anyone from Venture Custom Pools to lay another hand on our pool. It may actually still be salvageable if we can find the right person or company who actually cares about doing a quality job and offering quality customer service. more

I was worried at first when my yard was torn up. But as promised the project went smooth and the pool and yard are perfiect. more

Nothing but negative experiences, Venture Pools and the pool designers were dishonest and not helpful. Sales person said just about anything to make a sale and had no knowledge of what he was talking about. I felt a lack of professionism through the whole process. The so-called Designer said one thing and did another, a couple of times he cancelled an appointment because he already had an appointment? The pool guy that came out asked me to dig a few things up in the yard and remove part of my fence, which i did :( Then they were supposed to come start the project on a Wednesday and never showed or called and finally got a call that Friday saying he got pulled into a job that week??? I was agreeing to pay them around 27,000... i mean come on! I bailed on the contract before it started, I gave them the benefit of the doubt... Believe the bad reviews because the reviews that are good are obvisiously from people relating to Venture Pools OR some folks that were willing to pay what ever the Company wanted and had to constantly stay on top of them to meet expectations. PS Obviously if you pay a pool CO 40,000 they are going to do a good job but even a company building cheaper pools should have better service and do what they say they're going to do! more

They provided a wonderful pool design and made mention of many things that other pool companies like Gold Medal didn't even suggest. They also gave a great price that was much less than other quotes and also threw a lot of extra equipment in; however, their service was poor, their communication was lacking, and they didn't provide turnkey service for jobs outside of the pool construction. Word to the wise - please consider not having them do anything outside of the pool construction. If you do, be prepared to do the legwork with the subcontractor(s) on your own. Also, their Scope of Work template is on the skimpy side. Be sure to sit down with your Project Manager and clearly communicate your expectations, regarding how he will manage the job and how he will communicate with you. Be sure to send a "per our conversation" memo to the company so that you have on record the way you expect your account to be handled. Be warned, once the contract is signed, you will never hear from your pool designer and he will not return your phone calls. Good pool price but be prepared to work for your good price. You'll have to manage a great deal of the process on your own. If you are busy and don't have time for this, then you might consider paying the extra money to go with a true turnkey pool company. more