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Utopia Limousine - 7 Reviews - 1302 Waugh Dr Ste 767, Houston, TX - Hotels & Lodging Reviews - Phone (713) 303-3420

Utopia Limousine

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1302 Waugh Dr Ste 767
Houston, TX 77019
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(713) 303-3420
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Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX
Utopia Limousine - Houston, TX

Reviews

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Best

I've used Utopia Limousine Service twice now. I continue to use them because their service is good. Most recently, they drove me from Houston International airport. They were r...

Worst

All reviews seem positive

Editorial review from Citysearch 10/20/2013

I can't even describe how bad my experience was with Utopia, but I'll try. First, let me tell you that we used this company for a limousine for our wedding. First complaint, not a big deal... the driver was late. Not only was he late, but he phoned me during the wedding to ask directions, knowing that we had an event coordinator to handle this sort of thing. Second, and most importantly, he showed up the wedding as we exited. Once we got into the Limo, the driver demanded payment on the spot or else we would have to get out of the limo. Funny thing is, WE ALREADY PAID! Yes, we secured a payment by CC months before the wedding. However, we had to collect cash, from our guests, so that we could be taken home by a limo that we already paid for. The drive got lost, twice, on the way to our destination, and had to ask me for directions. Total waste of time and money! It tooks months of filing complaints (one time I was actually told to go **** myself), and talking with our bank to get the one of our payments back (the CC payment). The owner of Utopia would not give us our money back, until my wife left a bad review here! The owner ended up calling my wife and told her that he would give us our money back (which he owed us anyway) if she would take down her bad review. So unprofessional. So in addition to my review, here is my wife's review which was taken down in order for us to get our money back: ""Most awful experience with a limo company. They demanded payment twice, once before the event, and another at the event (which was exiting my wedding), and held up the grand exit which we were trying to make, I then had to scramble for cash as they wanted the payment a second time, and they then told my husband to go **** himself when he called to inquire about the double payment and getting one payment refunded. They are a scam, trying to take your money!! BEWARE!!!!"" TL;DR: Utopia is the most unprofessional and useless company that I have ever dealt with. Do not use them, there are MANY more companies in Houston. I will personally come pick you up for your event before you use this company. more

Editorial review from Citysearch 9/17/2013

WHATEVER YOU DO, DO NOT USE THIS LIMOUSINE SERVICE!!!\r They will call you several times when it comes to taking your money, it's usually a guy named Ed, about booking your reservation and making payments. The cost was very low is what had my interest, but believe me there is a reason!!! After taking a chunk of change out of my account & making me sign a document, I never heard back from them. The day of my event I assumed I would hear from them just confirming again the time and address for pick up, since it had been over a month since our last correspondence. I ended up having to call them to confirm, and call them again at the time of arrival because they had not showed up yet. (which they would not answer my call the first 2 times) The limo driver finally shows up but goes to the wrong side of my apartment complex and never pulls back around, so I then had to call the office again so they could reach him (they had not given the driver my number) After about 30 minutes past our pick up time we're on our way. After arriving to the club we went to, the limo driver drove back some others that had driven up with us without my consent. I was later told had they done any damage to the limo that I would've been charged and brought to court, even though they were not the ones who signed the contract and should not have been driven without my permission. After the club closed we went straight home and were even home before our drop off time. A $50 tip in cash was given to the driver by three of my friends. It was my 21st birthday party so I was pretty sick by the end of the night, so my friend signed on my behalf confirming that we had been dropped off at the correct location. I checked my bank account that following week and noticed there was a $50 charge on my card from Utopia Limousine. I immediately called and was told it would be taken care of. Then I get a call back from Ed saying the limo driver didn't receive a dime from us and that there were two signatures saying to remove a $50 transaction for a tip. This was followed by much arguing back and forth and Ed yelling and demanding to not interrupt him and then he hung up on me. My mother, who works in the legal field, helped me deal with this unprofessional moron. Long story short he read the name on the document and it was not mine, nor was it my signature, so the money should be refunded. He also made several accusations about time of arrival & drop off that were false, & followed by if we ever need a limo again not to use them. Which WILL NOT be a problem, but I want to save everyone else from making the same mistake, they are extremely rude, unprofessional, and don't know the 1st thing about running a business!!!!! more

Timely service and pleasant drive 9/16/2013

I've used Utopia Limousine Service twice now. I continue to use them because their service is good. Most recently, they drove me from Houston International airport. They were right on time. I left the gate and the guy was there with my name. The driver was very friendly. He even offered to help me with the bags. Their service is good. The drive was pleasant. It felt like a safe drive. I liked the timeliness best because time is very important. I would recommend them more

Editorial review from Citysearch 12/9/2012

Great Service. I took my wife out for our anniversary and reserved a beautiful white stretch limousine. The limo was immaculate and the driver was very friendly. The entire evening was amazing and totally relaxing. I will definitely recommend this company to my friends. Thanks Utopia for for making our night perfect. more

Editorial review from Citysearch 10/22/2012

This limousine service is perhaps the worst limousine service I have dealt with. The driver was exceptional, however, the owner of the company didn't take a customer first approach in dealing with me. A limousine showed up with a radio that had a short in it.Therefore you can imagine what it was like to travel to an out of town sporting event with a radio that didn't work. Instead of being apologetic, the owner argued with me that the radio was functioning when he checked. I guess the fact that seven occupants including his driver declaring that the radio didn't work was not enough for him. On top of this, he wanted to charge me an extra half hour because we arrived 15 minuted after scheduled dropoff time. The owned seemed more intent on making money versus making sure that the customer was taken care off. more

Limo service for an sporting event! 11/13/2010

I went to watch an sporting event and I rented out a limo from this Houston limo company. My experience was great, the driver was knowledgeable in directions and the car was comfortable and no bumps at all. So affordable, I will use this service again. more

Limo service for an sporting event! 11/13/2010

I went to watch an sporting event and I rented out a limo from this Houston limo company. My experience was great, the driver was knowledgeable in directions and the car was comfortable and no bumps at all. So affordable, I will use this service again. more

Ride with pride 9/16/2010

I ride with pride with this Houston Limo company. They are a great find, high quality service, always on time, fully loaded, clean and modern car, and the best part is, the driver that was assigned to us was very respectful and knows his way around the night life area of Houston and was a very careful one. Highly recommended company! more

Ride with pride 9/16/2010

I ride with pride with this Houston Limo company. They are a great find, high quality service, always on time, fully loaded, clean and modern car, and the best part is, the driver that was assigned to us was very respectful and knows his way around the night life area of Houston and was a very careful one. Highly recommended company! more

Wonderful Evening 9/6/2010

I wanted to take my wife out for a night on the town and paint Houston red! This company gave us a great limo and a great driver to match. Everything was just perfect. They are very affordable and treated us like royalty. Thank You! more

Wonderful Evening 9/6/2010

I wanted to take my wife out for a night on the town and paint Houston red! This company gave us a great limo and a great driver to match. Everything was just perfect. They are very affordable and treated us like royalty. Thank You! more
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Additional information

  • Hours:

    Available by phone 24/7
  • Neighborhoods:

    Woodlake/ Briar Meadow, Westside, Central, Neartown/ Montrose
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