Food poising, exceptionally rude customer service from a busser, and a stolen jacket, I'm not returning.
All the graduate students rave about Monkey Head, which is indeed very good. After the last two times I've been to Triple Rock, however, I'm very unhappy. The first of those two, i went there and became ill after eating burgers with friends
The last time I went there I went there because a friend was leaving town and we gathered there on a Thursday to enjoy some Monkey Head. As people were ready to go, I still was nursing a nearly full pint of beer so I decided to stay and finish it off before I left. I said hello to the table next to me and we exchanged pleasantries about the weather, etc. As I turned back around my beer was gone and I asked the busser clearing the table if my beer might have been taken by mistake and that I was still drinking it. She became very defensive and accused me of not putting something covering my drink to let her know I was saving it. I told her I never left my seat and just turned to say hello to the table next to me. She became very rude and told me she had every right to take it. I asked if I might be able to get a replacement. She told me no but I could go ask my server. So I went up to the server Mischa, explained what happened, and she was very nice and gave me a half pint replacement. I went over to the busser and asked her name. She responded, ""Why?"" I told her I wasn't satisfied with her customer service. She told me she wouldn't tell me her name, and that if I wanted to talk to her manager that he would defend her no matter what. I told her if she didn't tell me her name I thought it would look even worse for her. ""Isabella!"" and she went over to the server who had given me a replacement and they began to stare at me and talk about me. I felt very uncomfortable and walked back to the table where I was sitting and noticed my jacket was gone from the chair. I'd only seen the busser around the table. I didn't see her take it but I suspect she did. I asked the bartender if anyone turned anything in, looked all around for it, and it wasn't found. I've returned twice to see if it's in lost and found and it isn't.
I've been a server for 4+ years and I realise mistakes happen. I believe the proper way of handling it would have been to just say I didn't realize you were still drinking your beer. Let me get you another one. Instead I got treated rudely, a jacket stolen, and a bad impression of the staff working there.
When I emailed the manager to complain about the situation, he didn't respond, which further illustrates poor customer service!
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