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Transmission Sales & Service - 13 Reviews - 8009 S Tacoma Way, Lakewood, WA - Car Dealers Reviews - Phone (253) 343-5854
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Transmission Sales & Service

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8009 S Tacoma Way
Lakewood, WA 98499
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(253) 343-5854
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Transmission Sales & Service - Lakewood, WA
Transmission Sales & Service - Lakewood, WA
Transmission Sales & Service - Lakewood, WA
Transmission Sales & Service - Lakewood, WA
Transmission Sales & Service - Lakewood, WA

Reviews

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Best

These people were very kind and treated me very well when working on my truck they went over and Beyond in making sure I had transportation to get home and as well as delivered my...

Worst

A 2 day engine install...quoted 800$ to 1000 Becomes two Weeks and 3000$ with 2 shops denying tesponsibility... I want my money back... Close but no cigar... Are we practice m...

Kind, honest people 2/7/2017

These people were very kind and treated me very well when working on my truck they went over and Beyond in making sure I had transportation to get home and as well as delivered my truck back to me after it was fixed more

No stars... 2/3/2016

A 2 day engine install...quoted 800$ to 1000 Becomes two Weeks and 3000$ with 2 shops denying tesponsibility... I want my money back... Close but no cigar... Are we practice mechanics here? Otj recurrent train at customers expense. Brian trying to say it was my idea to change pcm....that's bs..... Two transmission rebuilds, a driveline. But an engine install FAIL Oh yeah ...burned my battery and fried my alternator... more

Scammers. NEVER AGAIN 8/27/2014

Hated it isn't strong enough language for my experience(s) with Transmission Sales & Service. I hired TSS to change the differential, replace my AWD collar gear, and install new transaxle bearings and seals in my Volvo. They told me no big deal, 2-4 days, $1200. I said great and dropped the car off on a Monday morning. Wednesday rolls around and no word from TSS, so I call. I was told that the seal kit was wrong and they were waiting on a parts order. My car was in pieces and they had stopped work. The parts still hadn't arrived by Monday, but it wouldn't have mattered. TSS found a small crack in the lower housing of my transfer case that had been filled with sealant. I told them I wasn't worried about it and that I just wanted it resealed. Parts came in Tuesday (day 8 of 2-4 days), but by Wednesday (day 9) the car still wasn't ready. THEY HAD STOPPED ALL WORK. They wanted me to sign a document stating that there would be no warranty whatsoever for any repairs they made. I didn't have a choice- the car was in pieces and I had to sign it or get stuck with with a disassembled car and a bill for 8 hours of labor. I signed it Wednesday at closing. They stopped work AGAIN halfway through Thursday (day 10) because my epoxied shift cable "wasn't strong enough," and that the tech refused to put it back on the car. Changing to a new cable is an additional 4 hours of labor plus whatever crazy markup they felt like putting on the part. I went and got the part myself ($126, not $500 BTW) and had their courtesy van deliver it back to the shop. They had the brand new OEM Volvo part by Friday (day 11) at noon, but didn't work on the car until the following Monday (day 14 without a car!). When I finally got the car back later that week, I thought that was the end of my dealings with TSS. Boy was I wrong. Less than three weeks after getting the car back (Tuesday, August 12), the shift cable breaks at a busy intersection, leaving me stranded for more than three hours. When I finally got a tow truck, I took the car to my non-transmission shop (ArtWorks- they're amazing) and they told me that my cable had been broken and sloppily glued back together. There were even globs of glue on the intermediate lever and transmission housing. This is where it starts to get "fun." I called TSS and told them what happened and the service manager apologized and said he'd take care of it, but that I had to bring the car BACK. I got it back to them on Thursday the 14th. It was a big mistake. Even though I gave them the actual part number, they ordered the wrong shift cable, which cost me another weekend without a car. The correct part showed up on Tuesday, August 26th, and they installed the part Wednesday, the 27th. That's today. I picked the car up at closing time and didn't even make it halfway home before the "new" shift cable broke. No one answered the phone five minutes after I left when I was stranded right up the street. TSS is a lying, cheating, stealing auto repair company and you should avoid it like the plague. They are scammers. Don't believe the five star ratings. more

Efficient and Welcoming Service 11/12/2010

What a great crew! Kirsty was so helpful and knowledgeable and understanding when I needed help. She kept me informed of the progress of the Insurance details in a timely manner, even when she was home sick. Thanks Kirsty and all the crew. more

Couldn't ask for anything BETTER!!! 10/16/2010

I took in my 1996 Saturn, I was told by another shop in Tacoma, I would need a rebuilt transmission. When they checked it out, Kirsty explained I only needed a Valvebody update, not a new transmission. They had the work done the next day. My car is working great, and it was only a fraction of the cost the other shop wanted. I couldn't ask for any better service!! Thank you Transmission Sales and Service!!!!! You guys are the best!!!! more

Honest & Professional Shop 10/13/2010

I have a 1993 Lincoln that was having a hard shifting problem into second gear. I had originally taken it to a different transmission shop in Lakewood. The diagnostics report was my transmission to be rebuilt for $2200.00. After talking to a few friends I was referred to Transmission Sales & Service for a second opinion. Owner Al drove the car and found the problem to be a broken spring. The recommendation was to drop the pan, replace the spring and service the transmission. My cost $125.00. HONESTY is the best policy. I would highly recommend Transmission Sales and Service for their honesty and the professional service I received. Thanks again Al and Crew more

Couldn't be happier.... 7/21/2010

Where do we start??? This is the 2nd time we had to replace the tranny in my 2003 Silverado. The first time we took it to Baydo's Chevrolet. Without going into any details, lets just say we definetly weren't going to do that again!! Glenn and Kirsty are so very personable, it made doing business there very pleasant. They worked together with our insurance compnay, and had our vehicle repaired and back to us in a very timely matter. We really couldn't be happier...they have our business for life! Thanks Glenn and Kirsty more

Thanks so much for making a difficult situation... almost bearable! 5/20/2010

Dear Kirsty, Glenn and staff, We'd like to express our sincere thanks to each of you for your help repairing the blown transmission in our Honda Odyssey. We are so very impressed with your cheerful, professional and courteous service. We will definitely recommend your company to others. more

They have made my day 5/12/2010

I want to thank Glenn and Kirsty all so much for helping me get my truck back, they have done such a wonderful job and have been with me all through the way from start to finish. They are understanding and caring and will help you in any way possible. Glenn and Kirsty have faught with me on the warranty company that I have with getting the transmission fixed and paid for. I will always come back to Transmission sales and Service and I will recomend people I know to this shop from now on. You guys rock! Thanks so much for all the help and support. more

Thanks So Much 4/30/2010

Glenn, just a quick note to tell you how much we appreciate the helpful, curteous service we received from the minute we walked in the door. In an industry (Transmission Repair) where the customer must totally rely on what the shop tells them, you have restored my faith in the fact that there are good, honest and reputable people in the repair business. Thank you so much for having integrity and assigning such a knowledgable technician (Ron) to our project. RESPONSE FROM Transmission Sales & Service: We have the nicest customers in the world. Thanks Stan and Sharon. more

They made my year. 3/19/2010

I am so happy with Transmission Sales & Service, I made a magnetic sign advertising them and stuck it on my truck. I am very happy with their service. They helped me out. Transmission Sales & Service specially tailored my transmission to my exact needs. I have a GM pickup with a Corvette engine, so that was tough. They are more than willing to do what they can to make me happy, and my job was more than difficult than most. I do all my own work on my cars and this one of the first times I have let someone else touch one of my cars. I am more than happy with their service. more

Very happy customer 3/12/2010

I want to thank Al and his crew for helping me with my 98 Explorer, I was having transmission problems and had to have it rebuilt and when a problem occured with it you cuys stood behing me and your warranty and fixed it and fixed it right and didn't charge me anything either. I work for the Washington State Patrol and it is very comforting to know that there is a business that conducts its affairs the same way we do with honesty & integrity! Thank you again very much. more

This is a wonderful shop. 3/3/2010

Our company has done business with Transmission Sales & Service for over thirty years. They continue to offer excellent service and high quality performance. Derek Barnett more
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Transmission Sales & Service

Additional information

  • Hours:

    Mon-Fri 8am-5:30pm
  • Payments:

    Discover, Visa, Master Card, American Express, Cash
  • Neighborhoods:

    South Tacoma
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