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Toyota of Irving

id: 21792840
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1999 W Airport Fwy
Irving, TX 75062

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(972) 395-5090
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Toyota Dealer

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Other

Reviews
( 40 )
( 13 )
( 2 )
( 0 )
( 4 )

Best

UNDERSTOOD MY PRESENT & FUTURE NEEDS. OFFRED A NEW SERVICE PLAN SUITABLE FOR MY VAN & I BROUGHT IT. ALSO HELPED IN REPAIRING BY CRACKED WINDSHIELD.\r \r --Posted as a service pe...

Worst

Did not receive any decent customer service, sales person was dishonest, sales manager was insulting and GM was little help in rectifying the matter.

Fast! 5/2/2014

Everything great-fast service.\r \r --Posted as a service per authority of the business, review written by customer. more

Editorial review from Citysearch 4/30/2014

1) Hidden microphones\r 2) Women need to bring a man with them (Still, in 2014. I know, right?)\r 2) Refused to return my car keys despite frequent, polite requests. (I can't imagine that power play if I had been a man)\r 3) They require a full credit check, with SSN, before they will allow you test drive a car.\r \r I went for a test drive with a friend. Back at his desk, the salesman left me for a good length of time. Through the hidden microphones, they listened to my conversation in which I expressed my disappointment and discussed trying other cars. \r \r The salesperson returned, and a power play ensued in which he refused to return my car keys (a possible trade in). He was playing with me as a cat plays with a mouse. Several polite requests were utterly ignored. Finally I threatened to cause a scene if he didn't return my car keys.. He wasn't budging, so I caused a scene, yelling at the top of my lungs (seriously!). He **still** didn't budge (WTH?) so I stood up and used my toughest ""Mommy"" voice to *order* him to get my car keys. NOW!\r \r On the way out the door, another sales person followed me, to harass me about wasting their time. I'm handicapped, so I walk slowly, and the salesperson harangued me the whole way back to my car. Then he stood and stared me - with his best effort at an intimidating glower - until I backed the car out and left. \r \r On the drive back, my friend was incredulous that such a demonstration would be required - *and* that I would actually do it!\r \r I did some research, and hidden microphones and holding your car keys are common tactics among unscrupulous dealers. \r \r I honestly wanted to buy a car this week, and I will. But, it probably won't be a Toyota, and it *certainly* won't be at that dealership! more

Good job 4/14/2014

Make sure that Mike Gasca is my service advisor, i felt that he's fair and he knows his job well.\r \r --Posted as a service per authority of the business, review written by customer. more

Great! 3/3/2014

Service Department is great, just keep doing what you are doing!\r \r --Posted as a service per authority of the business, review written by customer. more

Satisfied 2/18/2014

Always satisfied with the service.\r \r --Posted as a service per authority of the business, review written by customer. more

wonderful 1/28/2014

I'm not sure you can make it better. Mr. Castillo and his mechanic does a wonderful job taking care of my vehicles. I consider him to be a good friend.\r \r --Posted as a service per authority of the business, review written by customer. more

Great 1/2/2014

Great service and timely done.\r \r --Posted as a service per authority of the business, review written by customer. more

Helpful! 12/10/2013

Mike helped me. He was personable and very likeable. He made my visit very easy. Thank you.\r \r --Posted as a service per authority of the business, review written by customer. more

Great Service! 11/29/2013

I will be back to Toyota of Irving for my service needs.\r \r -The above review was posted as a service and with the authorization of Toyota of Irving, and the comments and opinions expressed in the review are those of a customer from Toyota of Irving. more

Editorial review from Citysearch 11/29/2013

I will be back to Toyota of Irving for my service needs.\r \r -The above review was posted as a service and with the authorization of Toyota of Irving, and the comments and opinions expressed in the review are those of a customer from Toyota of Irving.\r more

Great! 10/18/2013

The same employee helped us again, and easy experience.\r \r -The above review was posted as a service and with the authorization of Toyota of Irving, and the comments and opinions expressed in the review are those of a customer from Toyota of Irving. more

Mrs. Henrietta T. 8/12/2013

Thank you Toyota of Irving . My salesman John Clay gave excellent service. Was very sensitive to my needs. Make sure I got a new car that fits my every day activities. He found the best deal for me on the lot and even tried his best to give me the awesome deal. I love love my 2013 Camry. Its just so beautiful. Again ThankYou !!! more

Best of the Best 12/15/2011

This is my 3rd Corolla, second from this dealership. This dealership is the best out of all dealerships I?ve dealt with. Pros: null Cons: null more

Nice dealership 11/14/2011

Extremely friendly and clean. I was happy leasing my car from this dealership. Will return in the future. more

Wonderful communication! 11/7/2011

Mr. Boykins has some of the greatest means of communicating with you. It Pros: null Cons: null more

Knowledgeable 10/28/2011

Its was all great. They went over the model in detail. Described every benefit the car would bring for my specific situation. Pros: null Cons: null more

highly recommended 10/14/2011

Our salesperson made us feel like family and she gave us all the information we need to purchase the right car, I will recommend her to all my friends and family. more

Keep up the good work! 9/22/2011

I would rate Toyota Irving No.1 in offering EXCELLENT service. Everyone greets you with a SMILE!!! Keep up this good work. I will continue sending you customers!!! more

Highly recommended! 9/15/2011

Your salesman Juan was very courteous and answers all our questions and went through with finding us the right car. Blanca was very nice and explained everything that I was signing. She also helped to come up the the interest rate we wanted and also the payments. We appreciate all that they did for us. We will recommend Toyota of Irving to everyone. more

PERFECT 9/6/2011

My salesman was excellent. I told him what I wanted and he found the car and kept the price I wanted. I loved not having to look at every car on your lot. The car was ME!!!! And I love it!!!! From past experiences, I always pick something that is more than I want to spend. Can more
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Owner Message
  • Toyota of Irving in Texas has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our massive Toyota inventory online, set up a test drive with a sales associate, or inquire about financing!

Additional information
  • Hours: monday: 08:30-21:00, tuesday: 08:30-21:00, wednesday: 08:30-21:00, thursday: 08:30-21:00, friday: 08:30-21:00, saturday: 08:30-21:00
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