On June 21, I put in a service call with American Home Shield, home warranty company, because my AC quit. It was sent to Total Quality Services in Lilburn. I made contact with them on Tuesday at 10am to schedule an appt. The First available was the next day, Wednesday, between 12-6pm even though I had no AC and temp was over 90*. I waited for the appointment, was told it was my blower and it would have to be ordered. They did not know when it would be in. It arrived on Friday morning (day 5 w/o AC) however they were not able to fit us in on Friday or all weekend, but Monday because they were all booked up. Well college orientation was scheduled for Monday so Tuesday (day 8 w/o AC) between 8-2pm was scheduled. Total sent a ""tech"" out and he arrived at 4:30 pm (2.5 hours after their 6 hour window). He installed the motor but found other problems for which he was not qualified to diagnosis as he was on the phone with two other techs that helped to walk him through testing the system. He said it was the transformer and circuit board and that he would order them first thing in the morning since it was now after 7pm. He did not know when the parts would be in. On Wednesday I contacted Total and asked for an ETA of when my AC would be fixed. The very rude female who answers the phone and has no symphanty for you since she is sitting in a well air conditioned office area and working for her family tells me the ""parts guy"" is out and she will have him call me. Of course there is no return phone call. I call Total on Thursday (day 11 w/o AC) and speak with the rude female. This time she says it may be Friday or Tuesday and that I would receive a call to schedule an appt once the parts arrive. At this point I have no idea when my AC will be fixed or what the real status is. I attempted to talk with Lynda or Lloyd Brookshire, owners, but was told they are not in and she did not know when they would call me back. This is unacceptable customer service especially as hot as it is. I am unable to cook or wash clothes because the heat is unbearable. I know the parts for my AC unit have got to be in a local warehouse that can be picked up and put on the same day. As far as American Home Shield goes, they suck too. I have called their customer no-service number as well as the president?s office and have yet to get a phone call back. I wouldn?t either of these companies to my worst enemy.
Pros: Couldn't find a pro
Cons: No customer service, techs have no clue what they are doing!