Tony M's is a hole in the wall, in an isolated location, for very casual dining. I ordered a steak sandwich for lunch. The steak was cooked well, but it wasn't much of a sandwich. It was more like a 4 oz. steak on a slice of bread. I guess I was presumptuous to assume a sandwich meant I would have meat between two slices of bread. But, it's lunch service and food were excellent. Cutting into the small steak, enjoying the mixture of steak sauce, onions and mushrooms was satisfying. Satisfying enough that I felt comfortable overtipping the waitress for servicing the party of 15 co-workers I was with at lunch, yet still being attentive to me. I was in Lansing for a week of training at Meijer's distribution center, across the street, and was eager to spend my employer's money on good meals. I returned to Tony M's for dinner, ecstatic that I had found another good restaurant to bring my family of 6 to, so I ordered a fettuccine dinner with breaded chicken breast, salad and bread. Big mistake. Poor service. Poor management. Worst food. The fettuccine was cold, overcooked, the sauce tasted like store bought, poured from the bottle, alfredo sauce. Oh and no chicken in my order. I had paid the bill. The manager tried to argue that there were two fettuccine menu items one with chicken and one without. His repeated statement was that I had not been charged for the version with chicken (Not true!! Every time I added it up It was clear that I had paid for the chicken added menu item). It is unlikely that I missed the other menu item, but even so, if the person taking my order is not sure which fettuccine I want, isn't it normal business practice for him to ask? Isn't that better than a customer being disatisfied with the order returning it for correction or asking for their money back? If the food is cold, bland and not what I ordered should I care if I wasn't charged? The manager had some breaded chicken cooked up to place on the cold, poorly cooked noodles.
Pros: Good lunch service, steaks, burger and fries.
Cons: Poor dinner service management leads to poor quality all around.