First, let me say that I contacted the GM after our terrible lunch and she was extraordinarily polite and professional.   She offered us a free meal of up to $20.   Unfortunately, the food quality and service were so bad, we aren't willing to go back.
We waited in a practically empty restaurant for 30 minutes to receive food that was cold.   My husband's wrap was pretty good; but, my black bean burger tasted like a lukewarm patty of tin can & raw onion.    The potato fries were the coldest, least appetizing thing on the plates.   Unfortunately, our waitress never returned to our table to ask how our food was.    We flagged down another server and asked for fresh fries.   He promised to get more and told our waitress (in front of us and three feet away from our table) that the food was delivered cold.   She told him to tell the kitchen; she didn't make eye contact with us, didn't check on us, didn't come by the table.   When the replacement food came out, lunch was finished.    I didn't finish my meal and, Lord, I can eat just about anything!   No one on the floor apologized, offered an explanation, or wanted to deal with us at all.
My husband and I have worked in the restaurant business for years; we even met waiting tables.   We tend to be pretty patient and understanding if a good place is having a bad day.    But when you have inept service, a poorly executed menu, and kitchen that happily puts out cold food, there's no reason to return.
Pros:  location, management wants to "make it right"
Cons:  service, ticket time, food quality
                        
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