The Puppy Palace

i love everything about this store. Service is great, and my dog loves coming here, he just cant wait to get his hair cut and take a great shower. This will be the only grooming store i go to! Pros: Good service Cons: 0 more

great costumer service and excellent groomers they did my 2 std poodles and a cocker spaniel they look awesome and very happy when I pick them up. good place and very clean. I will recommend this place 100% Pros: parking Cons: non more

STAY AWAY from this place . Stay far far away. We did not do our research first, and so we brought our cocker spaniel here for a basic grooming. Well, they shavef him almost bald, cut his skin in several places, and almost strangled him with the leash. His neck is still red. I comlained to the owner, but they didn't care. Seems like they are used to seeing angry customers. I shall certainly never go back. more

This used to be such a wonderful groomer. USED TO BE being the key words. The staff was friendly. The pets came out happy. My dog used to not even look back at me when he walked in, and cried when he left. The new owners have changed all that! The actual grooming is fine, but the service is horrible. The girl at the front, I believe her name is Patricia is one of the rudest little girls I've ever encountered. She's snappy and acts like the last thing she wants to do is answer your questions or help you. God forbid she has to do her job!! Because of her alone I need to find a new groomer. I told her this last time, how I wanted my dog groomed and apparently that was also TOO hard for her to do. The cut was completely wrong. Its like telling a hairstylist you want a trim and you come out with a mohawk. But I guess it was too much work for her to translate this to the groomer. I suggest everyone go somewhere else. If this is the way they treat customers of 5 years I hate to see how they treat our beloved pets!! Pros: Clean Cons: Service is horrible more