Good: The quality. These guys do it the old fashion way... the proper way. The told me they color and density correct every single image and then look at every image once it is completed. If they see a print that does not meet their high standards then it is sent back to be reprinted. It has been my experience at the super stores and drug stores that they simply put their machines on auto and bag them without proofing them.. Bad: Nothing negative to say. Order was better than I thought possible and was ahead of schedule.. Improvements: None. Other: I had some reprints made here that were originally processed and printed at Walgreens. What a huge difference. I felt like I wasted my money by going to Walgreens..