I've had many service appointments before but this one was just okay. I pre-scheduled my appointment, which turned out to be a very good thing since in order to get my car worked on for this particular issue I had to be pre-qualified, and showed up at the expected date and time and no one knew anything about me. I brought my 2013 Ford Escape in for the airbag recall and I was told I would have to leave it behind for several days (with no offer of a rental or loaner vehicle) I dropped it off on a Saturday and wasn't notified until after 5pm Wed that it was ready for pickup. By that time on Wed evening I was unable to secure help to retrieve my vehicle until the following day. 6 days my car was in and no one walked me through what was done when I picked it up, it was just driven up to me and the man handed me the keys. For all I know nothing happened at all except the Airbag light is now off.
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