The Dogg House has what at first glance appear to be very reasonable rates. Yay! But then the weary pet owner discovers a number of a la carte services don't figure in - and they're exactly the services a loving dog parent covets. So one is reeled in on the basis of a price that doesn't really include what one would want the animal's experience to be.
Moreover, any animal with special needs might find some pushback. In fact, what The Dogg House seems to find "special" doesn't even raise an eyebrow at their competitors. Medications are o.k. - but not certain ones and not necessarily on the schedule recommended by the vet, for example.
I have no doubt that the folks at The Dogg House really enjoy animals and that's the bottom line. If I couldn't find boarding for my dog elsewhere, I wouldn't be uncomfortable with The Dogg House, but the complications of dealing with them mean they're not my first choice.