I've taken my pets to the hospital for ten years, plus. I've always had a great experience with the service and the staff. Since I've been a customer for so long, there were times that I wasn't able to pay for the services at one time, and they always let me pay over a period of time in multiple check payments. I've never written a bad check, and my account has always been in good standing. I thought that they extending this service as they are a neighborhood business, and I had been a long time customer. I called them today to see if I could purchase two vials of flea drops for my cats (total of $20) and pay for this with a check that would go through on November 4th. I was told that they had no policy of doing this, never did. The assistant wouldn't listen to me. So, I called back, and just asked if I could leave a message and have one of the vets call me back. I'd seen two of the vets over the years, and they know me. It was obvious they weren't going to do that, they said I didn't need the drops because the weather was cold. I said that my pets were indoor pets, and I was trying to keep up the drops, as I had over the past year, to make sure I didn't have to backtrack and start the process over again. They told me to come in when I could write a check for the amount. I asked why and they said that I could write a bad check, and they'd be out of the product.
I have paid for over $400 with them on extended payments, never bounced a check. Customer for ten years. All I said was "" I was trying to care for my pets in a responsible manner, and if I were going to be irresponsible then I would just buy the product and write a bad check."" After that, I wasn't able to get in a word edgewise. The assitant reprimanded me, and said, that I had threatened her, and she was putting a notation in my file. Then she told me to take my business to PetSmart and she hung up on me! If I had been abusive, or yelled at here, that would have been different, but she just plain lost it!
The vets are good but the staff is spacy!
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