I went in to buy a used Pilot I had seen online. I was greeted promptly by a sales person who immediately took me out to look at the car. We were test driving it within a few minutes. I loved it, it drove really nicely. They told me about all of the recent work they had done (new brakes, battery, etc.) and asked if I'd like to work the numbers or think about it. There was no pressure to buy. The finance manager seemed to be a little new at his job and didn't really know up from down, but other than that everyone else was easy to work with. I must ad too that he wasn't unpleasant in anyway, I just think he might be in a little over his head. In the end, the numbers worked out and I decided to buy the car. When you buy at Torrington Honda you get a little service coupon book good for a handful of free oil changes, free rental cars, and percentages off major and minor serivces. You also get money for referring others to buy cars there.