Without doubt, Steve Kent’s insurance skills and friendly customer service exceeds all other insurance agents I have dealt with over the last fifty years of buying insurance.
Steve always treats me and other customers I know with dignity, respect and professionalism.
In addition, whenever I needed his services he was always accessible and immediately responsive. For example, early one Sunday morning I walked out of a motel in Arlington, Virginia to discover that my automobile tire was slashed and completely flat. On vacation with just a donut spare tire and no credit card, I was stunned. I telephoned Steve in Greensboro and he said “Don’t worry about it; I’ll call you back in about an hour.” When he called back, he gave me directions to a tire dealer open that Sunday morning who could replace my premium tire. And thanks to Steve, the dealer greeted me saying the insurance company would pay the bill. Steve also helped me on three other occasions involving a fallen tree, broken storm windows, and automobile damages caused by debris flying off a big dump truck that failed to stop. I never saw the fallen tree and broken windows because he handled those claims while I was in Atlanta.
Unlike other agents, Steve doesn’t hesitate to advise me when I can save money on a policy. Earlier this year, he explained why I didn’t need to add a clause to a policy that would raise my premiums.
Steve also spent much time educating my daughter about various insurance needs she should consider before moving to Seattle with two cars and other property. He also helped her find an excellent agent in Seattle.
In short, Steve Kent is an insurance agent you will be comfortable with and have confidence that he takes customer service seriously. I’m lucky to have him as my agent.