I've been a client of Stars in Your Eyes for a couple of years now, and have always been pleased with every visit, but my last experience blew me away.
It was a Saturday, and that morning I had dropped one of my last contact lenses down the drain like an idiot. I was completely bummed-out because that evening I was having a house warming party and my glasses aren't completely flattering. So that morning I went to work, and called repeatedly to the downtown location. Half way through the day after calling dozens of times, I'd lost hope when I remembered that they'd opened another location in Rosedale. I called and Michael answered the phone. RELIEF!
After talking with Michael, we realized that all of my prescription information was downtown (which was closed this particular Saturday.) Back to square one, no contacts for a night that was so important. Fifteen minutes or so later, Michael called me back and offered to drive to the downtown location, get my prescription, and offered me a trail pair of contacts (I had to purchase my prescription of course, but at this point I was more than willing.)
One more road block - I didn't have time to go get them! I was having lunch with some out of town family.
So in the end, Michael ended up driving downtown, getting me a pair of contacts, and DELIVERING them to my downtown office so I could pick them up later that evening before my party.
Now, I'm not advertising that they now offer delivery or anything (for the record, they don't) but if you need eye care professionals in your life that understand...well...life, these guys should be in yours.
Thanks again, Michael.
Pros: location, personable staff, not pushy with sales, not a corporation!
Cons: none to speak of
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