I just had the most incredible customer service experience I have ever had with a store and it was on the phone none the less! I won't be going to Barnes and Noble anymore!! I called looking for a specific book, and it just so happened that there was an individual holding the last copy. So, Bill...bless his heart, took my name and number and told me he'd ring me back when he knew if it was available. Within 5 minutes Bill called me back...the book had been sold but he didn't stop there. He had reserved the book for me at another store. Gave me their name, number, and address! I couldn't believe it. I will go here as often as possible from here on out. Thank you BILL!!
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