Speedee Oil Change & Tune-Up Milpitas

I have been a customer since this business first opened and have been pleased with the service until now. \r \r On Saturday morning my daughter took her car in for a routine oil change & fluids check. The written report said that everything was fine [including the transmission fluid]. On Monday, while driving back to Sacramento in freeway traffic the transmission went out. The specialty transmission shop in Sacramento said that the transmission fluid was very, very bad - something that would have been easily noticed on Saturday.\r \r From the damage and wear inside the transmission, it was a problem that had been developing for a while. Interestingly, this Speedee shop did the last service of the transmission 7,000 miles earlier. While Speedee is not to blame for the transmission failure, they are responsible for not properly checking the transmission fluid which could have caught a serious problem before it failed.\r \r I spoke with the manager at Speedee in person on Wednesday, he had no explanation for the lapse on their part and didn't apologize for the mistake. He said that the owner would call me, but he hasn't. Another manager did call, but he too offered no explanation or apology.\r \r I can no longer trust the work that they do. Their mistake put my daughter's life at risk. They have lost our family's business. more

kfredericks...please learn how to spell. This was the best service that I've ever encountered! They were fast and the tv was not loud. The cashier lady was very friendly and they know how to take care of their customers. I recommend you come her to Speedee in Milpitas! Pros: Fast, friendly service, reasonable prices Cons: NONE more

SpeeDee is not speedy at all - more like Slowee. I came in on my lunch break for an oil change and needed a bulb in my headlight. They told me it would be 20-25 minutes. An hour later, no one had come out to talk to me so I asked for a status update. The technician came out and told me that I needed a new bulb. I told him that I kew that and had requested one when I first pulled up. He said it would be another 10-15 minutes to gt the bulb from their warehouse. Pros: The oil change was ok Cons: Horrible customer service, cold waiting room, loud and blaring TV more