I DROPPED OFF A GOWN TO HAVE A BROKEN ZIPPER REPLACED. SYLVIA,THE OWNER, SAID TO GIVE HER 30 DAYS TO COMPLETE AND I AGREED WITHOUT HESITATION. AFTER 40 DAYS PASSED, I PHONED HER TO INQUIRE ABOUT THE GOWN AND SHE STATED SHE HAD NOT YET BEGUN BUT SHE WOULD HAVE IT TO ME IN 2 DAYS. I PICKED THE DRESS UP AND WENT HOME TO TRY IT ON AND THE ""NEW"" ZIPPER DID NOT WORK. WITHIN AN HOUR I TOOK IT TO ANOTHER TAILOR,MILANO FRENCH ,AND THEY ARE EXCELLENT. THEY POINTED OUT THE ZIPPER WAS SEWN TOO CLOSE TO THE MATERIAL AND THAT THE ZIPPER ITSELF WAS BROKEN. THEY REPLACED IT WITH A NEW ONE AND COMPLETED IT WITHIN 5 DAYS. WHEN I CALLED SYLVIA TO EXPLAIN THE SITUATION,SHE WAS VERY RUDE, SHE IS ALWAYS RUDE, AND SHE HUNG UP ON ME TWICE!! WILL NEVER EVER RETURN. FILED DISPUTE WITH CREDIT CARD. I WOULD HAVE LEFT THE STARS ON THE RATING UNMARKED ,GIVING HER A ZERO RATING,HOWEVER IT WOULD NOT ALLOW ME THAT OPTION.
more