Shaftel Diamond Co.

Don't go to this place for repairs. Asked for a ring to be resized with explicit request that the inscriptions not be affected. It returned damaged and we were accused that it was caused by us when it was reported to them. They couldn't provide proof of any before & after notes of the quality of their work or condition of the ring, except stating that some lady checks the jewelry before leaving the store.\r \r Although the owner made attempts to contact us, the trust was broken and can't believe that they would think we would fabricate the situation. more

Not the best prices. I went to another place and saved $2000 on a three carat.....I guess prima is a broker..... more

My fiance bought my engagement ring at Shaftel and it is exactly what I wanted! The ring is gorgeous and we are going back to Shaftel for the wedding band to match. The customer service is wonderful, and Keith has gone out of his way to ensure we are happy with our selections. more

Shaftel Diamonds fully met and exceeded our expectations - specifically, Keith Shaftel. I love my engagement ring, and Keith is doing my wedding band as well. I can't wait to see it, because I know he's going to make it as gorgeous as my engagement ring. more

Shaftel Diamond Co. is the best in Houston. World class customer service, and your dollar will go much further here. Truly, you get more bang for your buck. They have done several pieces of jewelry for me and each is simply beautiful. I will never go anywhere else. more

shaftel diamond company has a good selection of product. The staff is pretty quick,when i was in there they were packed but got to me in a short time more

I have officially found my new family jewelry store and it's right here in Houston. I first went to Shaftel's jewelry store to get a ring resized and refurbished. They made me feel so comfortable and welcome that a year later when I was about to get engaged, I knew I had to go back and visit with them. Sure glad i did, too! I started with a few ideas and a conservative budget, and ended up with twice the rock I thought I could afford and an engagement ring that was far better than I envisioned (without going over budget)! It's like they were able to read my mind and figure out what was important to me in my quest for the perfect combination of design and quality. If I had to describe their store in one sentence, I'd say they're a family-owned, small business with Tiffany & Co.'s quality but at less than half the Tiffany retail price. You would be crazy not to check them out! Pros: quality, price, service & staff Cons: none more

Huge Relief: Unlike most other stores I shopped around at, I felt so comfortable when I walked in their store and was greeted by the owner and not some high-pressure, commission-based salesperson. Like all of us first time diamond shoppers i was nervous about asking the right questions and picking the right stone but I was so impressed by their unsurpassed knowledge that I was immediately put at ease! I've told all my friends and family and everyone who has gone said the same (my sister got a beautiful pair of Ceylon sapphire earrings). Best of all, I got a diamond that was much bigger, and better quality for our budget than I found anywhere else! What girl doesn't want that!?! Pros: Excellent service, quality, knowledge...everything Cons: NONE more

Professional, Informed, Friendly and Honest. Top quality craftsmanship. I have always gotten EXACTLY what I wanted. My husband and I wouldn't go anywhere else in the Houston area. We have even recommended Shaftel to friends and relatives who live out of state. Shaftel also appreciates its customers. Keith Shaftel has a great eye for beauty, design and quality. Fabulous. more

Searched all over & every website but NO ONE BEATS SHAFTEL DIAMOND CO.! They're knowledgeable, patient & had low wholesale $ on high quality jewels!! more

I found Shaftel Diamond on the Internet and went to them. I was pleasantly surprised to find their service even better than I expected. The work on the ring I bought was outstanding. I could not beleved how good it was! They are friendly and knowlegeable and offered lifetime service on the ring! Highly Recommended! PROS: High Quality! CONS: nothing more