Schertz Animal Hospital

Please do not take your animal here. They are polite but do not have the level of expertise necessary to treat animals in emergency situations. Their method of treatment is comprised of guessing and throwing drugs at the problem hoping for a good outcome. Looking back I wish I would have taken my elsewhere before it was too late. more

DO NOT USE THIS VET!!! I took my dog here after getting bit by something in the yard. Mr. Mossburg (I will not call him DR. because he doesn't deserve that title) quickly looked at her, said he really didn't know what it was, ( she had fang marks on her face) that maybe it was a scorpion bite. I told him I was concerned with the marks on her face so they kept her for 3 hours to observe her. She was increasingly worse when we picked her up but they insisted she would be fine. The Vet did not speak to us when we picked her up, a tech brought her out charged us $350 and sent us on our way. At 4 AM we awake to check on her because she normally sleeps in the bed with us and she wasn't there. We found her on the floor completely lifeless and her leg was all bloody. We rushed her to the emergency Vet off of Sonterra. They are wonderful by the way. It turns out my little girl was bitten by a rattle snake. After 2 anti venom doses, a blood transfusion, plasma treatment, a skin graph because the venom destroyed all of the tissue on her leg and $7,000 later she past away. Because she was sent away without treatment the venom had done to much damage for her little body to handle. I'm just saying if you take your dog to a Vet that cant diagnose a snake bite when there is a clear bit on the face and the owner keeps insisting that maybe its a snake, go somewhere else. After I informed them that they had misdiagnosed my dog and she passed away Dr. Rodriquez showed no sympathy, never said he was sorry to hear that our dog passed away. Instead he tried claiming that the correct treatment was given to our dog. We are currently suing them. more

I didn't know what to expect when I initially contacted them via telephone. I had read a couple of reviews and checked out their website. Both seemed very positive, but what helped me decide was the call I made them. The receptionist was very friendly and accommodating--for me very important. I was able to set up my first appointment that same day which was great. I downloaded some of the paperwork from the website so I could complete it before I checked in. The facilities were very clean--what you would expect at a new facility and the tech/doctors were very friendly and helpful. They really showed that they cared for your pet. The prices were also acceptable considering the care they provided. They do get a little busy during the week, especially if you need to see a doctor. But if all you require is a shot for your pet--they are pretty quick. Seems you only need an appointment if you need to see a doctor. Doctors are out during lunch time around 1130-1pm but nothing stops you from getting a shot. They didn't push me do get my pet more shots than I wanted. They provide you with the information and you decide. Overall great experience with them. I plan to go back in the future. more

I took my cat here to get her spayed. About ten days after the procedure, she still wasn't eating and seemed very ill. Now keep in mind, my cat is EXTREMELY tempermental and is a real pain to work with for anyone who is not me or my husband, so they were up against a strong force here. Dr. Rodriguez said that he had never seen anything like it which I absolutely believe. I'm pretty sure my cat just stressed herself out so much she actually fell ill. Yes..she's THAT bad. She's spoiled is why. Anyhow, I brought her back in and they kept her over the weekend, monitered her, got her temperature down and she was healthy and eating in no time. I want everyone to understand that the vet didn't do anything to make her sick, but they took care of her anyway AT NO CHARGE. This showed me that they genuinely cared about my cat even though she was terrible to all of the staff and was probably the worst patient they've ever had. So thank you to Schertz Animal Hospital for taking wonderful care of my baby even though she was mean as hell to you. You guys are wonderful and this will be the ONLY veternarian that I will go to from now. My cat is my child and I wouldn't take her just anywhere. I promise, this place is amazing. :) more

Everyone was so friendly and gentle. Always pleasant, professional and on time!! more

Everyone was so friendly and gentle. I love bringing my animals here to be taken care of!! Thank you so much!! more

You did a wonderful job with Daisy! Great care, great staff. We love it here! more

The staff was very pleasant and professional! The way they cared for my Kozzmo was wonderful and the facility is very clean and well kept. I will always come back! more

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It is always a pleasant to come in when I bring Buddy, everyone is very caring towards him and he is always happy to see every one here. Great service you give for your hairy patients. Thank You more

Great staff- happy i found a good vet. Everyone is friendly and pleasant. Nice to see people who life their job. Thank you soooo much! more

Very pleased with overall service. Great visit really liked this vet. Great staff! Thank you for the caring environment! Only vet i would come to trust is everything! more

Brownie and I love you all here!! The energy is great in this place and the whole staff and doctors are all fabulous, friendly and always give us great customer service! Thank you Schertz Animal Hospital keep up the great work! more

I really like coming to this pet hospital, the staff is very caring and the doctors are all nice. Just wanted to say thank you to all of you guys, you are all very helpful and nice! Keep up the great work. more

Wait times were very reasonable. The staff were friendly, courteous, polite, and extremely helpful! more

Everything was timely and smooth. Everyone is friendly and pleasant. Nice to see people who like their job :) more

My dogs like coming here to see Dr. Rodriguez, he is always so caring and lovable towards them and my dogs usually don't like no one, they always bark and go all crazy. Dr. R is super cool he takes care of my dogs and does an awesome job at it too thank you. oh also thank you too Ashlee your great too with my Denver & Rider :) over all experience here I love it! more

I love Schertz Animal Hospital the atmosphere here is awesome, its really clean, the staff & doctors are all so very nice and helpful. This is a great office, and is one of the best animal hospital I have seen. my overall experience with them has been more than excellent. 5 stars all the way! more

Dr. Rod is great and so is the staff, they all are always so wonderful every time snowflakes and I come in for her regular check up. Just keep doing what you guys are doing, you guys are great! more

Danette was great, very sweet and helpful, thank you for the amazing service! more