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Sartor Tv & Video - 16 Reviews - 3100 Independence Pkwy Ste 209, Plano, TX - TV Repair Reviews - Phone (972) 867-8899

Sartor Tv & Video

3100 Independence Pkwy Ste 209
Plano, TX 75075
(972) 867-8899
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Have any of you ever heard of buying a lemon product...? I was watching the cowboys game vs the eagles and my philips 50PF9630D/37 popped and went out. After that my tv wouldnt wo...


Took my stereo receiver in. After 6 weeks I finally called them to see what was up. They finally got around to it but I think I see the same probably starting to happen again, whi...


This company is a joke, don't cb, no follow up, and don't even answer their phone during business hrs. If this business that swamped hire help! Also this vendor is a 2nd party to other major companies, Best Buy, Circuit City, Walmart, Sam's, and Target. U almost can't bypass them b/c other business we shop out all use SARTOR. They need to fire them as their vendor. I bought 70inch Sharp LED & TV worked for 45dys, bought later Oct '11, no working TV as of today. They have been out to my house 3xs, still no working TV!!! research your purchase b4 u buy, TERRIBLE CUSTOMER SERVICE!!!!!!!!!!! more

Worst in PLANO!!! 11/16/2011

First of all they were late in showing up to my house to check out my 50"" plasma. Then they took with to check it out and make repairs, with a promise to call the next day with an update. NO call. That was last week, well as of today I still have NOT gotten a call back from any one at this freak'n store regarding my tv. They truely SUCK and I will never send any eletronic to get fixed there. THANKS to SAM's which contracts their work to these dumB&$$. more

STAY CLEAR 8/27/2010

My Magnavox TV kept loosing the picture, so Magnavox referred me to this company to do the repair under warranty. They did not come out to look at the TV. They wanted to order the part first. more

Careful here 9/29/2009

Took my stereo receiver in. After 6 weeks I finally called them to see what was up. They finally got around to it but I think I see the same probably starting to happen again, which means they didn't fis it. more

Scam!!! Stay away from this company!!! 2/25/2009

These people sold me a Mitsubishi lamp for $150 more than manufacture price!! I called them and told them the price was $395 and I was charged$550, I was told it's because this is what they paid for it!!!! Pros: are you kidding? Cons: every thing more

quick service for GOOD tv's, highly recommended by me and David. 1/21/2009

Have any of you ever heard of buying a lemon product...? I was watching the cowboys game vs the eagles and my philips 50PF9630D/37 popped and went out. After that my tv wouldnt work what so ever. i then looked up any local tv repair place to get it looked at ASAP, and i found this Sartor TV and Video, and noticed all the reviews and how crappy you all said they were. after i had called several other places, they all said pretty much the same thing, that the tv would take about a week to repair at best. so i talked to my friend David for any advice on what to do, if he knew some place that could solve my problem before i lose my mind. he referenced the Sartor TV and Video and i asked him about the reviews, he said that they were probably just people looking for a reason to point the finger, and that they just had bad luck with their tv repair experience. He said it took them 3 days to come to the house, pick up the tv, and bring it back working good as new. so i called them, spoke to Jesse, and he sounded frustrated, but i could understand why.(With all these people getting mad at him for the manufacturers run-around). anyways, i got it scheduled for that same day, and i was worried when they had to pick it up. they said THAT THE PROBLEM WAS SERIOUS AND WOULD NEED SOME TESTING. So i let them take it, and they tech their must have been good because i got my tv the next afternoon, and i havent had a problem since. SO TO ALL YOU GUYS WHO HAVE HAD BAD EXPERIENCES WITH THEM, PUT YOURSELF IN THEIR SHOES AND HAVE SOME PATIENCE, ITS NOT MAGIC PEOPLE, ITS ELECTRONIC REPAIR. HAVENT YOU NOTICED THAT MOST OTHER ELECTRONICS EITHER GET REPLACED OR YOU HAVE TO SEND THEM OFF FOR 4-6 WEEKS FOR SOME PLACE, SOME WHERE TO HOPEFULLY FIX IT?. yall need to get real and stfu. IF YOU HAVE ANY COMMEMTS, PLEASE EMAIL ME Pros: fast, quality service Cons: yalls bad reviews more


!!! DO NOT USE THIS BUSINESS !!! Cons: RUDE, INCOMPETENT and too many to mention more

Worst customer service experience I've ever had. 6/1/2008

I wish I would have researched these idiots before getting involved with them. I don't know how they stay in business. My issues started in mid Feb and it's June 1 now and my issue is still not resolved. Bought a TV from Amazon and it had a scratch inside the screen. Samsung had me call these idiots to cover it under warranty! Pros: Absolutely nothing. Cons: Rude, don't show up for appoints, Rude, never call with update/status, RUDE! more


THESE GUYS ARE RUDE, INCOMPETENT AND THEN TO CAP IT ALL DO NOT WORK WITH THE WARRANTY COMPANY, INSTEAD CHOOSE TO BILL YOU WITH A COLLECTION NOTICE. THEY SHOULD NOT BE IN BUSINESS. KEEP AS FAR AWAY FROM THIS BUNCH OF CROOKS AS POSSIBLE! Pros: NO PROS Cons: They do not pick up the phone. They are slow. They do not bill the warranty company, but would rather call the customer with threatening phone calls demanding payment. Keep well away and then some! more

Possible Scam 3/25/2008

Was referred to them by Circuit City warranty department. They came out within a week of me being connected with them. They determined that they were not, on that visit, equipped to handle my problem. I have called their store and Circuit City's warranty department every week since then, and after 2 months I still have a broken TV. On my last phone conversation with CCity they mentioned that the job had been labeled as completed. They completely dropped the ball on helping me, but seem to have snatched up the warranty money quite quickly without completing the job. Be very suspicious of them. Pros: The repairmen that came out at first were friendly. Cons: They never came again. May have to get legal help. more

Waste of time 3/15/2008

Anyone who uses Sartor should be smacked in the back of the head. They were my Circuit City service contractor. My TV broke in late October and they did not come out until mid November. When they did, their MO was almost exactly the same as all the other reviews. Didn't do anything but tell me they were diagnosing the problem. Pros: Are you kidding me? LMAO Cons: Exactly. Every employee should be convicted.... of stupidity. more

I have the same problem right now with these guy's 11/30/2007

My problem is the same have warranty through Circuity city my parts were order over month again and all I get is the same old story. I'm hiring an attorney to set these jokers straight and going to turn in to BBB.Please dont do business with this BAD company!!! These people lied and told CC they came out to my house and never did. Pros: NONE!!! Cons: Everything!! more


I had called them for my Mitsubish TV, the came out looked at it without taking anything apart, said the light engine was broken, now a month later still no part. The phone are always not working and everytime you call its like being a new customer. AVIOD THEM AT ALL COSTS. Cons: Too many to list more

DO NOT GO TO SARTOR TV - TERRIBLE CUST. SVC. & they created more problems than before 3/7/2007

I took my sony tv there to be fixed, they advertised as a Sony Authorized repair outfit. They are NOT according to Sony. They said they would have it done in 3-5 days. They would ot return my calls for two weeks. When they did, they had ""fixed"" my TV with $400 in parts and service and had already ""sent the bad parts back to Sony."" Cons: Everything more

Terrible Customer Service 2/19/2007

I had the same experience as the previous review. more

Terrible Customer Service 1/3/2007

When my Sony television developed a problem, Circuit City referred me to Sartor for my extended warranty service. Initially, prospects were good. I got a call within two hours from Sartor and they scheduled a visit for the next week. However, the people who came did not fix the television, only verified that it had the problems that I had already documented. They said that they did not really do in-home repair and would have to pick the television up and keep it for a week or so. They said that someone would call to schedule the pickup. They did not take it then because they wanted me to have it for Thanksgiving weekend. A week went by without a call from them. I then called. The person on the telephone acted as if I had never been in contact with Sartor, but acknowledged since the parts needed for my television were on a shelf in front of him, I might be telling the truth. He said someone would call back. One month later I called back. Sartor still insists that I am not a customer. I called Circuit City, which promised to find out why Sartor is not repairing my television. Nothing more has happened. I have tried calling Sartor but only get an answering machine and no reply. Sartor appeared to be on the ball at first but is not good at following through and does not provide the in-home service I paid for with my Circuit City warranty.; Pros: Initial contact is good. Cons: Has extreme difficulty keeping track of customers and scheduling work. more
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  • Neighborhoods:

    Lancer's Estates