I visited Salon Lulu because I was in town on business and really needed to get my roots done. I have simple dark brown hair, no highlights, nothing fancy. The people were perfectly friendly, but when I returned to my hotel and looked in my bathroom mirror, my chocolate brown hair now had a RED 2" STRIPE ALL ALONG THE ROOTS. Very punk rock, but not at all what I went in for. I specifically told the colorist that whichever brown dye she used, it needed to have cool undertones, nothing warm or red. The gentleman who is the main colorist there also consulted with her on what color to use, and after putting a swatch up to my head, he said it was the perfect color. Absolutely not. I would never ever go back there. I have had several people ask me what's going on with my hair since I visited the salon, I have been wearing a hat until I can get home to see my usual colorist.
more