Matthew Hicks, owner of SERVPRO of Northwest Fort Worth, spent 10 years as a Farmers and Allstate Insurance Agent in the Lake Worth, TX area. While he enjoyed trying to educate people and save them money on their insurance policies, he often felt helpless when it came to customer's filing claims. He purchased SERVPRO of Northwest Fort Worth in April 2013 because he would be servicing the same area and customers he had at his insurance office- Fort Worth, Saginaw, Haslet, Alliance, and Blue Mound. Now he can directly help customers who have suffered a disaster from water, fire, mold, or biohazard damage. His knowledge and background in insurance helps him communicate with both customers and adjusters to make sure everyone is on the same page.