I used Rydell for years to have my general maintenance done, oil changes etc. I bought a 2006 Equinox in early 2006. I can't complain about the sale of the car that was fine but not stellar.
My wife had a serious accident with the equinox about a year ago and we took it to their body shop to be evaluated and then repaired. It was covered under the insurance of the person at fault, and her insurance company was GIECO. The first thing that they did wrong was they didn't total the vehicle and opted to repair it. I was certain that it should have been totaled. We got the vehicle back and everything seemed fine for a while. The wheel hubs went bad and started screeching gown the road. I also noticed that the hood wasn't on quite straight, so we had them fix that on the old bill. A month or so later I'm waxing the equinox and brushed the fog light as I was removing the wax and the fog light fell out. I don't think it comes from the factory like that. To add injury to insult the covers for the electronic components under the hood went missing while they repaired the wreck and have never been seen again. The cover inside of the driver side wheel well fell down and rubbed on the tire because it was improperly placed on the outside of the bumper cover and was damaged. At 35K miles I replaced the alternator and tension pulley at my own expense.
The final straw. In November 2009 my wife took the Equinox to them again for scheduled routine maintenance. During the ""maintenance' they said that they had found ""contamination"" in the break fluid and it needed to be flushed. She called me because she didn't think that sounded right either on a 3 year old car with 30K miles. That and Rydell has been the only people that had done any maintenance affecting the brake system period. Now since that maintenance the alternator is going bad. While looking at the Alternator I spotted yellow writing from a local junkyard on the radiator that was replaced after the wreck.
I'm tired of having the car in the shop constantly and I just want to have a good running quality vehicle, which you would think would be a result of having factory and ASE trained technicians service or repair your vehicle. Now I'm worried that our Equinox wasn't fixed properly and we are going to be hung with a pile of junk. We will never use Rydell Chevrolet of Waterloo, Iowa for any service ever again.
Pros: You can by a car there.
Cons: Don't expect much you won't get it.