In July 2009 my 2006 Ford Focus was towed to Russell & Smith Ford. They replaced my alternator & air bag sensor. After this the car’s engine was loud & shaking so I took it back & was told the A/C must be replaced & that it was causing the issue. On my drive home I still noticed the issue so the next morning I took my car back. I was told the last bolts to install the alternator were not tightened correctly. However, the issue remained and escalated. In December 2009 the car died & was towed to Tommie Vaughn Ford which located the issue that had eluded R&S: the engine mounting brackets had been damaged & needed to be replaced. I was told this is an issue with high mileage Focus & considered an unusual repair for my low mileage car. They speculated the brackets were damaged when the alternator was replaced. I filed a complaint with Ford against R&S & tried to contact the Service Manager to no avail. Late December 2009 I noticed the plastic framing my driver door & seat belt had popped out several inches from where it should be & there was considerable more road noise and squeaks from the car. I stopped by Tommie Vaughn to have it inspected. A Service Tech asked if I had bought the car used & what repairs has ever been made to my car. I said it was bought new & the only repairs were to the alternator, car stereo, A/C, engine mounting brackets & driver side air bag sensor. He told me the parts were removed to fix the air bag sensor & the Service Tech at R&S broke their internal connection pieces doing so & the parts were put back together in the hopes I would not find out. These parts are not covered under my warranty. Again I tried calling R&S's Service Director to no avail. I also called Ford & again filed a complaint against R&S but they will do no more than take the complaints. I have paid over $300 in deductibles from my extended warranty. I now have 4 broken parts in my car that were broken by a Service Technician at Russell & Smith Ford.
Cons: broke parts, tried to hide that
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