When we called Royal Touch Appliance Repair, owner answered with a friendly voice and was happy to schedule an evening appointment for us. Our family of four have hectic days and he was great at arranging his service call around our appointments. When he came to our place and confirmed our washing machine pump needed replacing, he offered a no charge replacement loaner pump while our special part (LG) was ordered from the manufacturer. He arranged to return at a convenient time and had the issue resolved within an hour. He was polite, conscientious, and very professional.