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Roush Hardware, Westerville

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609 South State Street
Westerville, OH 43081

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(614) 882-3623
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Roush Hardware, Westerville - Westerville, OH
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Best

I've always had good service and advise from the employees. The very seldom do not have what I'm looking for. Asking questions of the staff usually gets good results. If you kn...

Worst

I brought in two chainsaw chains to be sharpened. I dropped them off, and was told they would be done in a week.

Worst customer service.......EVER 7/25/2011

I brought in two chainsaw chains to be sharpened. I dropped them off, and was told they would be done in a week. more
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Much better than getting help at a large warehouse store 11/5/2008

I've always had good service and advise from the employees. The very seldom do not have what I'm looking for. Asking questions of the staff usually gets good results. If you know what you need to do but are unsure of how to go about doing it, they will help you find what you need. Pros: Plentiful, knowledgeable, and helpful staff. A decent amount of variety. Cons: Prices seem high for some items but the assistance is well worth the extra. more
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Plenty of expert staff to help you with your project 8/18/2007

I have been using Roush Hardware in Westerville as my main source of supplies and advice since moving to Westerville in 1977. Pros: service, lots of loose items, parking, enough staff, knowledgeable Cons: can usually beat price at a big box store more
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Overpriced and condescending 5/17/2007

Service was very condescending. I did not know exactly what I was looking for and was made to feel as though I should not have been asking questions. When I did find my item and purchased it, I compared it to my local ""big box"" home improvement store and the price I paid was 20% more!!! I tried to take the item back and was told I would be charged a ""restocking fee."" Be careful!!! Pros: Convenient Cons: Price, attitude and service not worth the convenience more
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Additional information
  • Hours: Mon - Fri 7:00am - 9:00pm Sat 8:00am - 9:00pm Sun 10:00am - 5:00pm
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