We had a sewage pump fail on us at our new house (bought 3 weeks ago). A plumber from our home warranty service came out (local guy) and told us the pump was improperly installed, and that it would cost $800 for a new pump and installation. He took $60 for coming out there and left. I called Roto Rooter and within an hour, Mark showed up at our door, diagnosed the problem as something minor, repaired it, installed a device to keep it from happening in the future, and did it all in less than an hour. He was professional, fun, nice and efficient. I cannot recommend these guys enough.