First thing on a Sunday morning we found our sewer backing up into our basement. Remembering that we saw them on Undercover Boss we immediately called Roto-Rooter. The operator was so kind to us and dispatched a repair technician right away. Sherwin arrived within an hour. He quickly found an access point that I never knew existed. It was in a very inconvienent location, but he cleaned out the pipes and fixed the problem! Sherwin went above and beyond when he informed me that he had arranged to have my system scoped free of charge to ensure we would never have the problem again! It turns out that the pipes have severe cracks and displacement and they need to be fully replaced. Thanks to Sherwin's professionalism, attention to detail, personality, and compassion for the predicament my family was in I knew there was only one company to do the replacement. Roto-Rooter! Any and all plumbing work that I need in the future will exclusively be done by this outstanding company and amazing technician! Thank you Sherwin and Roto-Rooter!