I called Roto-Rooter 1st thing in the morning as I expected it to take at least half a day to get on a schedule. John was there in less than an hour, quickly assessed the problem, told us what he was going to do, and gave us his estimate. He even mentioned that he would be very careful with the white carpeting. He was very thorough and professional! I would recommend Roto-Rooter to anyone who needed a plumber!